Texas Answering Service and Call Center Solutions

MAP Communications Answering Service in Texas

Choose your community or read on to learn more about our Texas call center services.


Everything is bigger in Texas, including the competition. If you’re unavailable to answer calls 24/7, customers will often hang up and dial up a competitor instead. That’s why so many business owners are operating to work with MAP Communications for their Texas call center solutions.

answering service texasOwning a business in Texas requires that you work hard to get ahead of your competition. If you aren’t available to answer a call from a customer seeking your product or service, you can bet that one of your competitors will. That is why so many business owners in the Lone Star State have chosen to partner with MAP Communications as their Texas call center solution.

With MAP, business doesn’t have to stop after traditional business hours. Instead, you’ll have the full force of our answering service in Texas at your disposal 24 hours a day. Whether you’re running a new campaign or have peak hours where calls are especially high in volume, our overflow call answering programs can stem the tide. With MAP on your side, you’ll never miss another call again!

Beyond enhanced availability and scalability, companies who harness MAP answering service Texas solutions also get to enjoy the benefit of having access to a pool of bilingual answering service agents in Texas who are ready to help serve your diverse community with the same level of care that you would.

Pair these industry leading benefits with MAP’s proprietary call handling platform and you have a phone answering service in Texas robust enough to support a multi-billion dollar corporation, but for a rate that was designed to be affordable for small businesses.

Why Local Businesses Choose Call Center Solutions in Texas

Having a network of skilled virtual receptionists at your disposal can transform your business. Use our answering service in Texas to support after hour customer needs, overflow calls when volumes peak, or depend on our team as your organization’s friendly, professional voice 24 hours a day, seven days a week. With representatives that are fluent in both English and Spanish, you can connect with a diverse customer base and increase the market of customers you can serve.

Privacy is another important reason to partner with a Texas answering service. If you’re in the medical industry, HIPAA laws must be followed to the letter. Our medical answering service was designed with HIPAA regulations in mind, ensuring that each of your inbound calls is handled with sensitivity and care. This strategy helps to protect both patient data and your company’s liability.

Our proprietary software also helps our call centers in Texas stand out from the competition. We build Echo™ from the ground up, giving users complete control over account features and capabilities without the restrictions and limitations that so often come with third-party platforms. The software pairs perfectly with our customized plans and scripts.

With the help of our experienced, friendly onboarding agents, new clients are guided through a simple setup process that includes the development of customized, dynamic scripts. Our virtual receptionists in Texas rely on such scripts to provide the fastest and more effective service to callers possible. We can work with you to tailor a service plan that includes the features and support you need without any wasteful additions or hidden fees.

We don’t believe in locking our customers into expensive contracts. Instead, we’ve made it our mission to design an answering service in Texas that is as flexible as it is affordable. Our straightforward month-to-month plans allow you to consistently re-evaluate our effectiveness. We want to earn your business each month!

“Using your service has made a significant impact on our office and our technicians. Having your professional service manage the phones after hours has been a huge benefit for us. We no longer worry about missing important phone calls and job opportunities.”
– JOHN C., Business Owner


1. What if I could go on vacation and not worry about my phones while I was gone?
Everyone needs to take a break once in a while. If you own your own business, it can be difficult to find the time and set up the necessary preparations to be able to comfortably and confidently step away knowing things are going to be OK in your absence. With MAP as your Texas call answering solution, you can rest assured that every call is being answered quickly and that your callers are being provided the best care possible in your absence.

call centers in texas2. What if every customer that called was able to talk to a live representative 24 hours a day?
As the business owner, it may seem like no one can do a better job at answering calls than you. However, not even a superhuman like you could answer phone calls 24 hours a day 7 days a week and live a life of sanity. With MAP answering service in Texas, you have the ability to have calls answered every minute of every day while you simply manage the script of responses your customers will get from friendly virtual receptionists. Now you can do more than ever before.

3. What if I was able to count on emergencies being monitored, tracked and responded to correctly?
Some calls are going to need your attention. Important clients with last minute scheduling needs, customer calls letting you know you have a website issue, people trying to deal with burst pipes in their home, etc. When things like this happen, you need to be able to be notified and take action. Our Texas call center services are set up so you can have agents collect the necessary information from callers that you require to be able to handle any critical issue that arises and be immediately provided the information through a notification sent to you by MAP’s proprietary call handling platform. Or our virtual receptionists can screen the calls and transfer the most important ones directly to you or your on-call tech.

4. What if my calls could still be answered and customers still helped even if there was a power outage or natural disaster at my office location?
Sometimes your office location or team will become non-operational due to circumstances outside of their control: your building loses power, your ISP goes down, a storm keeps your team from being able to make it into work, etc. With a remote Texas call center, you are buffered from these unavoidable obstacles and can continue to serve your customers and conduct business as usual.

5. What if I could connect with customers who don’t speak my language?
Our bilingual receptionists bring a sense of professionalism and clarity to every conversation. It’s one of the major advantages of working with a virtual receptionist in Texas. As the nation grows more and more diverse, it’s up to service providers to meet customers where they’re at. Imagine how many more customers you might connect with if you had a Spanish-speaking receptionist manning your phone lines. With MAP Communications, you don’t have to imagine – you can make it a reality.

“I do not miss a service call by having the service transfer them directly to me, I was pleasantly surprised. The only regret that I have is not doing this sooner!”
HOWARD L., Business Owner

The majority of our Texas answering service customers live and work in one of these counties: Harris, Dallas, Tarrant, Bexas, Travis, Collin, Hidalgo, El Paso, Denton and Fort Bend. But we provide the same excellent service to businesses across the entire state of Texas.

Try Our Answering Service in Texas Today

MAP Communications is employee-owned. That means that your success is our success. It translates into a culture of accountability at every level. Because each employee is, in fact, an owner, we all have skin in the game when it comes to your success.

With a little help from a world-class telephone answering service in Texas, your business can reach new heights. Give us the chance to prove it with our no-risk seven-day free trial. After a week of having your calls handled by the professionals, your only regret will be that you didn’t try us sooner!