Knoxville is located in the state of Tennessee and is the third largest city in the state. It has an approximate population of 178,874 residents. It was first settled in 1786 as the first capital of Tennessee. In the early years it struggled with its geographic isolation until the arrival of the railroad in 1855 that led to an economic boom. However, during the Civil War times, the city was bitterly divided over the issue of secession, and was occupied by both Confederate and Union armies at different times during the war. In more recent times, Knoxville held the World’s Fair in 1982 and is home to the University of Tennessee. As one of the bigger cities within the Appalachian region, Knoxville has positioned itself well as a repository of all things Appalachian, and is the gateway to the Great Smoky Mountains National Park. Many businesses require the use of a high quality Knoxville outsourced call center and answering service. A live 24 hour telephone answering service is mission-critical for a small business that wants to continue to generate revenue after hours or during the day by way of a Knoxville virtual receptionist. Having an emergency call center or Knoxville answering service in the medical profession goes without saying, but having a local answering service as a small business owner is just smart business.