Maryland Answering Service and Answering and Virtual Receptionist Services

MAP Communications Answering Service in Maryland

Image of a MAP virtual receptionist providing answering service in MarylandNever lose another opportunity because a caller was sent to voicemail. By partnering with MAP Communications, you can seamlessly connect every caller to a live representative. Our professional answering and virtual receptionist services and answering service in Maryland gives your business the opportunity protection it deserves. Remove the restrictions your callers face with set phone hours and limited agents, and instead offer them access to a limitless pool of professional virtual receptionist ready to answer their calls 24 hours a day, 7 days a week, 365 days a year.

Choose your community or read on to learn more about our Maryland call center services.

If you make the effort to pick up the phone and give someone a call, the hope is that the person you are trying to reach will answer the phone. Callers who try to connect to your business are no different. They are looking to get in touch with a live, helpful support representative that can answer their questions quickly and politely.

When you have a limited number of people in-house answering your phones and the lines are tied up, or a callers try to reach you after hours, chances are they will end up getting sent to voicemail. If you are lucky, they may leave you a message. If you are unlucky, they may end up simply giving up and reaching out to a competitor who is more available. To prevent this, many businesses of the “Free State” have decided to partner with MAP as their Maryland phone answering service provider and protect all their callers from being sent to voicemail, day or night.

“MAP Communications consistently delivers a professional message to my current and potential clients calling in. They are always impressed and I receive compliments on a regular basis about my ―administrative staff. Thanks for providing such a great service!”

We have made it our mission to go above and beyond being just another phone answering service. By providing American businesses with American phone agents, MAP has been able to provide the fastest pickup times in the industry. Beyond pickup times, we’ve also managed to carefully structure their services to be robust enough to serve Fortune 500 companies, yet affordable enough to support the small businesses that represent such a huge part of America’s economy.

25+ Years of Refining Our Answering Service in Maryland for Businesses of All Sizes

“How can answering services possibly have the horsepower to support huge corporations and still be affordable enough for someone who works from their home office?” The answer: nearly three decades of intentional design. By deliberately building a team of highly skilled virtual receptionists who use our proprietary technology, MAP has been able to develop flexible and affordable services that can be tailored to fit Maryland businesses of any size. Still not sure if your unique business could benefit from MAP’s answering and virtual receptionist services? Below is a short list of industries MAP currently serves. Check it out and see if businesses like yours are already enjoying having their phones answered by our professional virtual secretaries.

Short list of industries we serve with our Maryland answering services

How To Tell Your Business Is Ready For MAP Answering Service in Maryland

Overactive Voicemail
If you are like most businesses, your office is probably closed on weekends, only operates roughly during specific hours of the day, and is closed on most federal holiday. The trouble is, customers call whenever it is most convenient for them. If you come into the office to find new voicemails from people waiting to hear back from you, it is safe to assume there were far more callers who didn’t even bother leaving a message. With MAP Communications, professional phone agents have access to a dynamic script that allows them to support callers with common questions, while also being able to escalate more complex, critical calls that need your attention via email, text or call.

Sales Team Suffering
Image of a harbor and waterfront in Maryland
Salespeople often face the common misconception that they should also be responsible for inbound calls on the off chance they can turn any caller into an sale. The reality is, many callers are just looking to connect with someone who can answer their straight forward questions and have no intention or need to purchase at the time. Forcing all inbound calls through your sales team can have a profoundly negative impact on your rep’s ability to focus on closing the sales your business needs to grow. With MAP as your frontline of defense, all your inbound callers can get the effective and efficient support they deserve while teeing up inbound sales opportunities that can be passed off to your internal sales managers as warm leads.

Brand Damage
If you have been running a lean operation with minimal support resources, there may be leaks in your process that aren’t getting noticed that are causing your callers to suffer. Trying to do it all yourself or only with the support of just one or two people can potentially put you in a precarious position. Callers might not be getting through or problems could be slipping through the cracks and not getting addressed in a timely manner. When this happens, customers may decide to air their frustrations online and begin publishing negative reviews on Yelp, Google, Facebook or any number of other sites that could begin to damage your brand. By using MAP’s flexible answering service in Maryland, you can successfully protect your brand from this kind of customer service catastrophe and keep it affordable by only paying for the amount of service your business specifically needs.

Check out this article “The Phone Stages of Grief” to learn more about how to know if your business is ready to start using a phone answering service in Maryland.

Why local organizations choose MAP Communications Maryland Answering Services and Answering and Virtual Receptionist Services

  • Available 24/7
  • Bilingual Services
  • No contracts
  • HIPAA Compliant
  • Proprietary Technology
  • Customized Scripts/Plans
  • Employee Owned
  • One Week Free Trial

Protect your business from these risks by contacting us today. Ask about how you can get a 7-Day Free Trial to test out our world-class phone answering service in Maryland. A friendly and experienced onboarding agent will guide you through the simple setup process. We’re confident that after you experience a full week of having your calls handled by industry leading professionals, your only regret will be that you didn’t get started sooner.

“I do not miss a service call by having MAP transfer them directly to me, I was pleasantly surprised. The only regret that I have is not doing this sooner!”
Business Owner

The majority of our Maryland answering service customers live and work in one of these counties: Montgomery, Prince George’s, Baltimore, Anne Arundel, Howard, Harford, Frederick, Carroll, Charles, Washington. But we provide the same excellent call center service to businesses across the entire state of Maryland.