Georgia Answering Service and Call Center Solutions

MAP Communications Answering Service in Georgia

Choose your community or read on to learn more about our Georgia call center services.

Stop missing calls and sending your customers to voicemail. Instead, have every caller greeted by a friendly virtual receptionist 24 hours a day, 7 days a week, 365 days a year. With the fastest answering times in the industry, MAP Communications can provide your Georgia business with the answering services and call center solutions that your company needs to gain the competitive edge you require for success.

image of four virtual receptionists in a call center providing answering service in GeorgiaBusinesses in Georgia understand that their customers demand to be able to connect with companies they choose to do business with. If a customer attempts to contact you and is unable to reach a representative, they may decide to take their business somewhere else. This is why so many businesses from The Peach State have decided to partner with MAP Communications as their Georgia call center of choice for phone answering services.

“MAP has become a valuable tool and partner. In the age of technology customers still need to have an option of speaking to a live person. MAP has brought the ‘personal’ back into the ‘service’.”
DENISE H.
Business Owner

With MAP’s Georgia answering services and call center solutions, local businesses are able to outpace their competitors by being available to their callers 24/7, with no interruption and virtually no down time, ever. What’s even better is that our call center services in GA enable businesses with limitless phone availability. These live support programs have been specifically designed to fit the budgets of Georgia’s small businesses while having the flexibility to scale up as those companies grow and need to handle larger call volumes.

More Than 25 Years Providing Answering Service in Georgia for Businesses Like Yours

When you partner your business with MAP Communications, you get more than just flexible, cost effective live phone answering services. Your organization is also able to benefit from the efficiencies gained when working with a company that has over 25 years of experience providing world-class first impressions for their clients. Think your business or industry might not be a good fit for MAP’s Georgia answering services? See the short list below for some of the industries we have been successfully serving for decades.

Short List of Industries we serve with our answering service in Georgia

Why local brands, companies and organizations choose MAP Communications for their Georgia Answering Services and Call Center Solutions

  • 24/7 Availability –  Never miss another call. Your phones will be up and running every minute of every day and supported by a team of skilled phone agents from our local Georgia call center to prevent you from experiencing downtime.
  • Bilingual Services – Many US businesses have to turn customers who only speak Spanish away because they don’t speak it themselves. With MAP, your business can serve the English and Spanish speaking market by relying on our bilingual virtual receptionists.
  • No Contracts – Many phone answering services out there lock you into costly and cumbersome contracts designed to protect themselves financially at the expense of flexibility for you, the customer. We don’t play these games. Instead, we stand behind the service we provide and offer each client a month-to-month agreement so we can continue to earn your business with each turn of the calendar.
  • HIPAA Compliant – If your business is in the medical industry, then you understand that it is not only important to protect patient health information – it’s the law. We here at MAP understand this too, and have designed our systems and software to be HIPAA compliant to protect your sensitive data, and your healthcare organization.
  • Proprietary Software – We custom developed our call handling program (Echo) in-house so we could ensure full control and flexibility for our clients. This provides ideal answering service capabilities that are free of all the restrictions found in 3rd party platforms.
  • Customizable Scripts/Plans – No two businesses are alike. With that in mind, MAP has focused our service strategy around being as flexible as possible. Our team works with your Georgia based business to create a unique script so your callers are met with the most appropriate and efficient responses to their questions possible. Our call center programs are designed around your company’s requirement so you don’t pay for more than you use.
  • Employee Owned – That’s right. No dealing with a service provider employee who only cares about making it to the weekend. All of our employees are owners and are passionate about making sure we treat all of our clients right, because when you’re successful, we’re successful!
  • Free Trial – We believe so strongly that you will be satisfied with our Georgia answering services after just a few days of handing your phones over to us, that we have decided to offer the entire first week for free to prospective new clients. Call today to learn how you can start your free trial and see the difference we can make with zero risk!

Benefits of Using MAP’s Call Answering Service in Georgia

After-hours Call Support
You may be running your own business, but no one person can run on a 24 hour schedule for long. With MAP as your Georgia based answering service, you can choose to have your phones answered for you while you sleep so you never miss a call, even during the hours your office is “closed.”

Image of a skyline and river in GeorgiaTake A Vacation
You work hard. You should be able to step away from your business and enjoy some time away or down time with your family without worrying about missing an important call that could seriously impact your business. MAP enables Georgia business owners to take that much needed personal time while instilling the peace of mind that their business is in good hands.

Preserve Precious Capital
If you have been in business very long, you know how hard it is to earn every dollar your company has. You shouldn’t have to worry about watching that hard earned money slip away due to wasteful spending. MAP’s Georgia answering services are designed to be flexible AND affordable so you can get a valuable return on investment out of every dollar you spend with us.

Protect Your Time
The one thing in business that is arguably more important to protect than your money is your time. It is the one thing you can’t recover once it is lost and the more efficiently it is used, the more money you are able to make. That is why so many business owners love relying on MAP’s phone answering services in GA. Our agents can be the first line of defense for your business so your callers can get the information they need while you focus on things you are uniquely qualified to handle.

Check out our article, The Top 8 Benefits of Partnering with an Answering Service to learn more about why it’s in your best interest to choose a Georgia call center partner to support your business.

Contact us today and ask about starting your no-risk 7-Day Free Trial of our industry-leading phone answering service in Georgia. One of our friendly, experienced onboarding agents will guide you through the simple setup process. After experiencing an entire week of having your calls handled by trained professionals, your only regret will be that you didn’t get started sooner.

“I do not miss a service call by having the service transfer them directly to me, I was pleasantly surprised. The only regret that I have is not doing this sooner!”
HOWARD L.
Business Owner

The majority of our Georgia answering service customers live and work in one of these counties: Fulton, Gwinnett, Cobb, DeKalb, Chatham, Clayton, Cherokee, Henry, Forsyth, Muscogee. But we provide the same excellent call center service to businesses across the entire state of Georgia.