Los Angeles Phone Answering Services

Image of the LA skyline in sunny CaliforniaMAP Communications has been providing businesses in Los Angeles with affordable answering services for over 25 years. No matter what industry you are in, we can customize a live answering solution for you. Our Los Angeles phone answering services enable us to deliver a world-class customer experience for your callers that is sure to do wonders for your business.

If you are like many other small business owners in Los Angeles, you tend to wear multiple hats, and figuring out where your time goes each day would be no simple task. If you aren’t careful, distractions sneak in and steal your precious productivity — and there’s no bigger time thief than your office phone. This is why companies in Los Angeles choose MAP Communications as their 24-hour, live phone answering solution.

We understand the only reason phones are distracting is because calls can be important. This is why you’ll allow yourself to break concentration in the middle of a task, or interrupt an important meeting with a client to see who is calling. Maybe you are one of those ultra-focused types who refuse to break concentration, and let the call go to voicemail in the hopes that the caller is one of the 20% who actually leave a message.

What if there was a better, cost-effective solution to all of these scenarios? With MAP Communications’  Los Angeles call center services, your company can stay hyper-focused on what it does best while your callers get the professional phone experience they deserve thanks to highly trained virtual receptionists who blend seamlessly into your customer support objectives.

Call Center Services for Los Angeles Businesses

Image of the Santa Monica Pier in Los Angeles, California

MAP Communications has spent nearly three decades building skills and efficiencies that you will immediately begin benefiting from when you start using our Los Angeles call center services. These skills have been developed across a wide range of industries and are passed through to your company by our experienced call agents. Think your Los Angeles company is too complex and/or unique to be supported by MAP’s professional phone answering services? Give yourself a chance to be pleasantly surprised by trying out our risk-free, one-week trial designed to demonstrate how quickly MAP Communications can customize a script for you, conform to your business, and become an asset you’ll soon come to rely on.

Virtual Receptionist Services in Los Angeles

Our live virtual receptionist services are second to none! One of the key advantages of MAP Communications is the flexibility we provide to businesses. Whether a company needs full-time or part-time coverage, our Los Angeles phone answering services can be tailored to meet their specific requirements, meaning that businesses can have a reliable and responsive receptionist team without the need to hire and manage in-house staff.

The virtual receptionists at MAP Communications are skilled in handling a wide range of tasks. They can answer calls, take messages, schedule appointments, and even provide basic information about the business. Their friendly and professional demeanor creates a positive impression of the company and ensures that every caller receives the attention they deserve.

Our virtual receptionists are trained to handle calls according to specific guidelines and protocols provided by the client. This ensures consistency in call handling and enables the receptionists to provide accurate and relevant information to callers. By outsourcing their receptionist services to our Los Angeles answering services for businesses, professionals can focus on their core operations while knowing that their callers are in capable hands.

Benefits of Los Angeles Phone Answering Services

MAP Communications’ virtual receptionist services ensure that every incoming call is handled promptly and professionally, leading to enhanced customer satisfaction — callers receive personalized attention and have their inquiries or concerns addressed quickly. With virtual receptionist services in Los Angeles at your disposal, customers feel valued and cared for, which fosters positive customer experiences and loyalty.

By outsourcing receptionist services to MAP Communications, businesses can dramatically increase their productivity. Instead of being tied up with answering calls and managing administrative tasks, employees can focus on their core responsibilities and projects, which improves efficiency and allows businesses to make the most of their resources.

Call center services can also lead to significant cost savings. Hiring and training in-house receptionists can be expensive, not to mention the additional costs of benefits and infrastructure. By employing MAP Communications’ Los Angeles phone answering service, businesses can avoid these costs while still benefiting from a professional and reliable receptionist team. Our services are available at a fraction of the cost of hiring full-time staff, which could make for significant savings in the long run.

The Local Market

If you haven’t yet been to Los Angeles (LA), it is very likely that you already know at least a little about it. This behemoth of a city is world-famous for being home to Hollywood, which has touched the lives of each person who has seen a major motion picture at one time or another. Beyond the obvious clout Hollywood brings to LA, the city is also the second-most populous city in the US with a 2015 census-estimate of 3,971,883. This gives local businesses the huge advantage of one of the largest markets in the country to do business in.

The Economy And Local Industry Expertise

The Los Angeles–Long Beach metropolitan area has a gross metropolitan product of $866 billion (as of 2015), making it the third-largest in the world. Which industries drive that economy? An economy of this magnitude is driven by an entire ecosystem of industries such as international trade, entertainment (television, motion pictures, video games, music recording, and production), aerospace, technology, petroleum, fashion, apparel, and tourism. Other significant industries include finance, telecommunications, law, healthcare, and transportation.

Importing Goods

If you are considering starting a company that does any kind of import, you will benefit from Los Angeles being connected to the contiguous ports of Los Angeles and Long Beach. Together these comprise the fifth-busiest port in the world and the most significant port in the Western Hemisphere. It’s a vital position for trade within the Pacific Rim. Connection to this major world trade port can enable you to receive and ship your goods faster and more efficiently than most companies located in the inner-continental US.

Put MAP Communications’ Virtual Receptionist Services in Los Angeles to Work

Unlock your business’s potential and transform how your phone calls are managed with Los Angeles phone answering services from MAP Communications. It’s time to shift the paradigm and ensure that your business and customer calls work harmoniously.

Experience next-level customer satisfaction by dedicating your valuable time to your core business operations while leaving the phone answering responsibilities to the capable hands of MAP Communications. Our team of live agents is ready to give your customers the undivided attention they deserve, leaving a lasting impression that fosters loyalty and trust.

Start your risk-free, one-week trial today and see the difference our live agents can make in streamlining your customer service. 

Area Codes: (310) (424) (323) (213)

Zip Codes: 90001, 90002, 90004, 90006, 90006, 90007, 90008, 90011, 90016, 90018, 90019, 90024, 90027, 90066, 91331, 91335, 91402

We provide live California answering services all throughout the state. Here are some other CA markets we serve: Anaheim, Fresno, Long Beach, Oakland, Sacramento, San Diego, San Francisco, San Jose, Santa Ana