Funeral Home Answering Service

With 24/7 availability and caring agents, our funeral home answering service is ideal for helping you run your mortuary business and tend to your clients.

Imagine the first few hours after the death of a loved one. Your world can suddenly feel different and unknown as you adjust to the reality of life without a dear friend or family member. The emotions that come along with processing a death are difficult enough already, and then there’s the task of making funeral arrangements.

Image of a funeral director who uses a funeral home answering service crossing his hands during a ceremony.

Calling a funeral home can be one of the most emotional experiences that your clients will ever have to make. This is the call that makes a death feel permanent. Who is answering the phone at your funeral home when a grieving heart is on the other line?

Choosing the right funeral home answering service is just one important aspect of running a funeral home or mortuary service. The call could be the first introduction that a person has with your business and the first chance to let them know that you care. Or it could be another touch point during their relationship with you, which is an opportunity to take care of your client and make sure their needs are being met all throughout their trying process. Any chance you have to make things easier on them is one you strive to take.

Our 24 hour answering services for funeral homes features experienced virtual receptionists who can assist your callers with topics like scheduling an arrangement conference or time to go over casket and burial options. They can help coordinate transportation, pass on final edits to the funeral director for the eulogy and program, take a message pertaining to the obituary, give out information to friends and relatives of the deceased regarding viewing or service details, and more depending on how you would like us to provide assistance.

These aren’t just calls; they are real people with delicate issues. That is why the telephone answering service team at MAP handles all calls with a high level of care and competence. We can guide callers through their options following the death of a loved one, or simply take a message and assure them that you’ll be in touch soon to assist them. Arrangements can be made entirely by our MAP team, or when necessary, calls can be forwarded to your staff.

With live funeral home and mortuary answering services from MAP Communications, your callers will never know they are talking with an answering service. Our agents are trained to handle calls with compassion, patience, and care. Death is a part of life for all of us, but a kind and helpful representative on the other end of the line can make a tremendous difference for those who are hurting.

Here’s what you can expect from MAP Communications funeral home answering service:

  • Fast pick up times
  • 24/7 coverage
  • Affordable rates and a customized script just for you
  • Messages delivered promptly to you and your team however you prefer
  • Full access to call management and tracking tools that enable you to regularly monitor and evaluate our performance and manage your funeral operations
  • A team of dedicated virtual receptionists who are trained to meet the specific requirements of funeral homes.

MAP is fully based in the U.S. and our live funeral home answering service is available 24 hours a day / 7 days a week to help handle any phone calls. We provide a service that gives compassionate attention to your clients by professionally caring for every single call. No matter how large or small your funeral home business is, we have the right solution for you. If you want to grow your service by giving care and attention to each and every caller, then contact MAP Communications today.

Here are a few articles if you’d like to read more about our mortuary answering services and how they can assist your funeral home:

How a Funeral Home Can Benefit from an Answering Service

How an Answering Service Can Benefit Your Customers

Improving Your Customer Service