With 24/7 availability and caring receptionists, our funeral home answering service is ideal for helping you run your mortuary business and tending to your families.
Imagine the first few hours after the death of a loved one. Your world can suddenly feel different and unknown as you adjust to the reality of life without a dear friend or family member. The emotions that come along with processing a death are difficult enough already, and then there’s the task of making funeral arrangements.
Calling a funeral home can be one of the most emotional experiences some people will ever have to make. This is the call that makes a death feel permanent. Who is answering the phone at your funeral home when a grieving heart is on the other line?
Choosing the right funeral home answering service is just one important aspect of running a funeral home or mortuary service. The call could be the first introduction that a person has with your business and the first chance to let them know that you care. Or it could be another touch point during their relationship with you, which is an opportunity to take care of the family and make sure their needs are being met all throughout their trying process. Any chance you have to make things easier on them is one you strive to take.
Funeral Call Center Service Customized for Your Mortuary Organization
Our 24 hour answering services for funeral homes features experienced virtual receptionists who can assist your callers with topics like scheduling an arrangement conference or time to go over casket and burial options. They can help coordinate transportation, pass on final edits to the funeral director for the eulogy and program, take a message pertaining to the obituary, give out information to friends and relatives of the deceased regarding viewing or service details, and more depending on how you would like us to provide assistance.
These aren’t just calls; they are real people with delicate issues. That is why the telephone answering service team at MAP handles all calls with a high level of care and competence. We can guide callers through their options following the death of a loved one, or simply take a message and assure them that you’ll be in touch soon to assist them. Arrangements can be made entirely by our funeral answering service team, or when necessary, calls can be forwarded to your staff.
With live funeral home and mortuary answering services from MAP Communications, your callers will never know they are talking with an answering service for funeral directors. Our receptionists are trained to handle calls with compassion, patience, and care. Death is a part of life for all of us, but a kind and helpful representative on the other end of the line can make a tremendous difference for those who are hurting.
Compassionate Support, Day and Night from the MAP Mortuary Answering Service Team
You and your team work hard to help families grieve on their terms. At the end of a long day, you deserve the chance to rest and recuperate. Trying to maintain a healthy work/life balance can be difficult when your job is this important, though. With a funeral home answering service on your side, a traditional schedule becomes more realistic. Since each of our employees is highly trained in your specific policies and procedures, they can take calls after you and your staff have gone home. Callers may never even realize they are speaking with a third party funeral call center.
We’re trained to handle anything that comes our way, and we pride ourselves on treating your families like our own. Allow us to cover your phones on nights and weekends or any time you require additional administrative support. Our funeral answering service is incredibly flexible and affordable. Turn our services on and off as you see fit, and only pay for the calls we handle. While you might assume such resources would be expensive, the ROI can be significant. It just makes good financial sense to partner with a funeral home call center instead of hiring a new full-time receptionist.
Because we offer bilingual answering solutions for funeral services to support callers in different languages, you may even find yourself opening your services up to new segments of your community. No matter what your callers might need, we’ll be there to answer questions, address concerns, schedule appointments and give directions. With no long-term contracts required, you can try our mortuary call service without a long-term commitment. An industry leader for more than three decades, we’re committed to seeing your callers through some of the most difficult conversations of their lives.
Here’s what you can expect from MAP Communications funeral home answering service:
- Fast pick up times
- 24/7 coverage
- Affordable rates and a customized script just for you
- Messages delivered promptly to you and your team however you prefer
- Full access to call management and tracking tools that enable you to regularly monitor and evaluate our performance and manage your funeral operations
- A team of dedicated virtual receptionists who are trained to meet the specific requirements of funeral homes
- Courteous and caring encounters on every call
- A free trial so you can try our funeral call answering service before signing up
The MAP funeral home call center team is fully based in the U.S. and our answering solutions for funeral service are available 24 hours a day / 7 days a week to help handle any phone calls. We provide a service that gives compassionate attention to your clients by professionally caring for every single call. No matter how large or small your funeral home operation is, we have the right solution for you. If you want to grow your business by giving care and attention to each and every caller, then contact MAP Communications today.
Here are a few articles if you’d like to read more about our mortuary answering services and how they can assist your funeral home: