The first call centers relied on switchboards to manually connect calls. These days, call center technology has propelled answering services into the 21st century. With MAP Communications’ answering service app, all of the messages we take will be logged on your secure online portal, accessible at any time. Whether you need automated features so callers can take control themselves or if you need receptionists to place orders and schedule appointments, MAP can do it all.
Seamless integration is our goal. Maybe you use CRMs like Lexicata, Salesforce, or Zendesk, or would like us to schedule your appointments using a shared calendar. Either way, the transition from your organization to ours will be convenient and affordable. Our digital answering service is the epitome of customizable, allowing you to tailor your coverage to your precise needs. No matter your goals, MAP receptionists can chart a course forward with convenient tools like our business answering service app.
MAP Communications’s Digital Answering Service
Gone are the days when professionals sit by the phone, waiting for it to ring. Odds are good that your business requires you to be away from the office for significant periods, or on your feet all day. Our answering service app is available for both iPhone and Android users, allowing you to stay up to date on all the latest messages, orders, and appointments. No matter your industry, MAP Communications can deliver reliable customer service every time the phone rings.
Some features available in our answering service mobile app include:
- Message Filtering: Cut through the noise with our filter feature. It allows you to view only the messages that are still escalating, pushing older conversations to the background.
- Message Query: Scrolling through weeks of conversations to find a single message from a client can be incredibly time-consuming. Skip the scroll and use our message query option instead.
- Encrypted Messaging: Caller privacy is as important to us as it is to you. All conversations are encrypted on servers, devices, and in transit.
- HIPAA Compliant Messaging: Rest easy knowing your messages are secure. A login and password is required for message retrieval, ensuring HIPAA compliance with every call.
The Answering Service App You’ve Been Waiting For
We know firsthand just how useful our answering service app is for our clients. We enjoy seeing firsthand just how valuable the Answering Services Care web app is for all of our clients. Whether they’re in the office or out on the go, our clients have access to all of the app’s features. This ensures that we’re being as efficient and effective as possible in delivering messages to you and your colleagues. We’ve had so much excellent client feedback thus far, and we look forward to doing even more for our partners!
If you’re hoping to improve your customer service offerings while maintaining a constant presence even when you’re away from the office, our automated answering service app is the answer. At Map Communications, we’re always working diligently to create and update tools to make the lives of our clients easier. We aim to make working together as affordable, efficient, and satisfying as possible. With more than three decades in the industry, we like to think of ourselves as the cure for the common call center. Now, our app provides a full 360 degree view of accounts, including scheduling, messages, and usage information. Like everything we do at MAP, this tool was created with you, the client in mind.
See the difference for yourself. Sign up for a free trial today.