Live call handled by a MAP virtual receptionist for one of our property management clients:
Transcript of this live call between an apartment tenant and our property management answering service agent:
Agent: Thank you for calling Saint Adams Apartments. Candace speaking. May I help you?
Caller: Hi, I have a problem with my A/C unit in my apartment. It’s turning on but isn’t blowing cold air. Do you know if anyone’s available to look at it?
Agent: Sure, Chris Perkins is on call tonight until 10:00 p.m. Is this an emergency that requires immediate attention or can this wait until the office reopens?
Caller: To me it’s an emergency. It’s 85 degrees in here and my daughter has asthma.
Agent: Okay and may have your name please?
Caller: Sure, Erica Phillips.
Agent: Thank you, Erica. May I have your telephone number as well?
Caller: Yes, it’s eight-one-three two-three-four eight-eight-four-four.
Agent: And may I have your address please?
Caller: It’s 139 Lake Edge, apartment F.
Agent: Thank you. And you mentioned that your air conditioning unit is turning on, but it’s not blowing out any cold air?
Caller: Yes, ma’am.
Agent: Alright, Erica. Just to confirm, I have your phone number as eight-one-three two-three-four eight-eight-four-four. Is that right?
Caller: Yes.
Agent: Okay, great. I’ll contact Chris immediately and pass along your message. Is there anything else I can do for you this evening?
Caller: Yes, actually I still need to get my rent check over. Can you remind me of the day it’s due?
Agent: No problem. Rent is due by the fifth.
Caller: Alright, thank you very much.
Agent: You’re welcome, Erica. Have a great evening.
Caller: You too. Bye-bye.
