Property Management

Live call handled by a MAP virtual receptionist for one of our property management clients:

Transcript of this live call between an apartment tenant and our property management answering service agent:

Agent: Thank you for calling Saint Adams Apartments. Candace speaking. May I help you?

Caller: Hi, I have a problem with my A/C unit in my apartment. It’s turning on but isn’t blowing cold air. Do you know if anyone’s available to look at it?

Agent: Sure, Chris Perkins is on call tonight until 10:00 p.m. Is this an emergency that requires immediate attention or can this wait until the office reopens?

Caller: To me it’s an emergency. It’s 85 degrees in here and my daughter has asthma.

Agent:  Okay and may have your name please?

Caller: Sure, Erica Phillips.

Agent: Thank you, Erica. May I have your telephone number as well?

Caller: Yes, it’s eight-one-three two-three-four eight-eight-four-four.

Agent: And may I have your address please?

Caller: It’s 139 Lake Edge, apartment F.

Agent: Thank you. And you mentioned that your air conditioning unit is turning on, but it’s not blowing out any cold air?

Caller: Yes, ma’am.

Agent: Alright, Erica. Just to confirm, I have your phone number as eight-one-three two-three-four eight-eight-four-four. Is that right?

Caller: Yes.

Agent: Okay, great. I’ll contact Chris immediately and pass along your message. Is there anything else I can do for you this evening?

Caller: Yes, actually I still need to get my rent check over. Can you remind me of the day it’s due?

Agent: No problem. Rent is due by the fifth.

Caller: Alright, thank you very much.

Agent: You’re welcome, Erica. Have a great evening.

Caller: You too. Bye-bye.