Live call handled by a MAP virtual receptionist for one of our franchise clients:
Transcript of this live call between a customer and our franchise answering service agent:
Agent: Thank you for calling Plumbing Experts of Nashua. Brittany speaking. How can we save you time today?
Caller: Hi, my name is Nick Bowden. I’ve got some water dripping through my first floor ceiling. I’m pretty sure it’s coming from the bathroom sink upstairs.
Agent: Oh I’m sorry to hear that, Mr. Bowden. It is currently after hours and I’ll have to ask a technician to return your phone call. Could you please spell your last name for me?
Caller: It’s B-O-D-E-N.
Agent: Alright, great. Thank you, Mr. Bowden. May I have your telephone number as well for a return phone call?
Caller: It’s 888-750-0055. Also, I have an extension. It’s 212.
Agent: Alright, and your address?
Caller: 7575 St. Michael Court in Nashua.
Agent: OK, and the zip code?
Caller: Yes, it’s 03063.
Agent: Alright, now you mentioned you have some water dripping through the ceiling from the upstairs sink?
Caller: Yeah, do you know what’s when someone is going to be getting back to me though? I’ts not an emergency necessarily, but I’d really like to have some type of an idea when someone can help me with this.
Agent: Well I can forward this to a technician right away and they can give you call back as soon as they are available. Let me just verify your telephone number is 888-750-0055, extension 212.
Agent: Alright, great. Well is there anything else that I can do for you this evening?
Caller: No, no thank you.
Agent: OK, then well have a good night Mr. Bowden.