Live call handled by a MAP virtual receptionist for one of the contractors we work with:

Transcript of this live call between a customer and our contractor answering service agent:

Agent: Thank you for calling Damage Restoration Specialist of Sussex County. Crystal Speaking. May I help you?

Caller: Yes, good morning. I need someone over to my house immediately. One of my pipes broke. Water is flooding the basement.

Agent: I’m sorry to hear that. Let me see if I can assist you with that. May I ask who’s calling?

Caller: My name is Darlene Green with an E.

Agent: G-R-E-E-N-E?

Caller: Yes, that’s right.

Agent: Okay, our technicians are currently out at job sites. May I have one of them call you back?

Caller: Yes, but please hurry.

Agent: Okay, what is your phone number please?

Caller: It’s 201-460-0908.

Agent: And what is your address Miss Green?

Caller: It’s 8848 Eagle Avenue and that’s in Caldwell.

Agent: Your zip code please?

Caller: 07007.

Agent: Thank you Miss Green. And to confirm, that’s at 8848 Eagle Avenue?

Caller: Yes, ma’am.

Agent: And your phone number is 201-460-0908, correct?

Caller: That’s correct.

Agent: Okay, I will have a technician return your call within 10 minutes.

Caller: Alright. Thank you so much.

Agent: You’re welcome, Miss Green. I’m so sorry to hear about your situation. I do hope your day gets better.