Live call handled by a MAP virtual receptionist for one of our attorney clients:
Transcript of this live call between a client and our attorney answering service agent:
Agent: Thank you for calling the law office of Barry Devins. Gary speaking. May I help you?
Caller: I’m sorry for calling so late, but my son came home and he received a speeding ticket. Can I get in touch with an attorney?
Agent: Let me see if I can help you with that. May I ask who’s calling please?
Caller: My name is Regina Baldwin.
Agent: Thank you Miss Baldwin. Are you an existing client?
Caller: No, I’m not.
Agent: Okay. I just need to get some preliminary information from you to pass along to the attorney. May I please have your telephone number?
Caller: Yeah, the cell is 954-966-1633.
Agent: And what county did your son get the ticket in?
Caller: Broward County in Pembroke Pines.
Agent: Okay. Have they set him a court date yet?
Caller: Yes, it’s scheduled for July 21st.
Agent: And do you have a copy of the ticket?
Caller: Actually, yes, my son handed it to me when he got home.
Agent: Alright, well we ask that you please email a scanned copy of that ticket to Barry, that’s B-A-R-R-Y at Devins law firm dot com or you can fax it to 954-254-0263.
Caller: Alright, I’ll take care of that in a bit.
Agent: Okay, thank you Miss Baldwin. Just to verify your telephone number is 954-966-1633, correct?
Caller: Yes, it is.
Agent: Alright. I’ll forward your information immediately and Mr. Devins will return your call in the morning. Is there anything else I can do for you today?
Caller: No, thank you.
Agent: Alright, you have a good night ma’am.
