The First HITRUST Certified Answering Service
It’s no secret that employee callouts can disrupt workflows and impact productivity. Whether it’s due to legitimate reasons or avoidable circumstances, frequent absenteeism affects not only team morale but also bottom lines. Fortunately, it’s possible for employers to reduce employee callouts—and there are more ways to minimize these disruptions than you may realize. Let’s explore… Read more »
Not sure where to start when choosing a call center? You’re not alone. Figuring out how to choose a call center can feel overwhelming, especially when the stakes are high. While outsourcing and virtual receptionists are popular choices, many people fail to do their due diligence when selecting the right partner. The right choice can improve… Read more »
In business, how you handle a phone call can say just as much as your website or storefront. Whether it’s a new customer looking for help or a longtime client with an urgent request, that first interaction matters. After all, missed calls can mean missed opportunities. That’s why so many companies turn to call centers and virtual… Read more »
Managing employee attendance is vital for your business’s productivity, morale, and compliance. But when a team member calls out unexpectedly, does your process keep your operations running smoothly—or leave you buried in confusion, missed messages, and administrative headaches? Discover why outsourcing your attendance tracking to a specialized call-out line, like the solution from Map Communications,… Read more »
If you’re thinking about hiring a call center for your business, it’s important to know that not all of them work the same way. Some focus on answering inbound customer service calls, while others handle outbound sales or technical support. Choosing the right type can directly impact your customer experience and how smoothly your operations… Read more »
If you’ve been looking into hiring a call center for your business, you’ve probably come across the term call center solutions. But what does that phrase really mean? Call center solutions are the tools and services that help businesses manage customer communication more effectively. This can include services like phone answering, live chat support, appointment scheduling, order… Read more »
Ever wonder how call centers work and why so many businesses rely on them? At their core, call centers are communication hubs where trained agents handle customer calls, emails, chats, and more. By taking on tasks like customer service, appointment scheduling, tech support, and even internal employee calls, call centers help companies run smoothly without overloading their… Read more »
Running a business means wearing a lot of hats. From managing customer questions to keeping internal teams aligned, communication can quickly become overwhelming. A call center helps take some of that weight off your shoulders by handling calls efficiently and consistently, so nothing slips through the cracks. So, what are the real benefits of a call center?… Read more »
Do you know who to call when an emergency happens? The answer to this question says a lot about your organization. Fast, decisive action can make all the difference, and having a reliable emergency call center in place is crucial. MAP’s emergency call handling services streamline communication and make sure that the right resources are deployed quickly…. Read more »
Ever hung up mid-call, thinking, “Do they even want my business?” If so, you’re definitely not alone. First impressions happen fast, and for many businesses, that first touchpoint is a phone call. But when calls are riddled with static, long hold times, or unhelpful reps, it doesn’t just frustrate people — it drives them away…. Read more »
Stay connected to every customer and get the most out of every phone call with our risk-free trial
As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.