MAP Communications: Your Philadelphia Answering Service Solution with 24/7 Live Phone Support
When local PA organizations require and reliable, affordable answering service in Philadelphia, they turn to MAP. Our experienced live receptionists are available 24/7 to handle calls for your company in a way that you and your callers will appreciate. From small businesses to large corporations, MAP Philadelphia answering service is the top choice for businesses in the City of Brotherly Love.
Why Choose MAP?
Not all answering services are created equal. When you require a Philadelphia answering service that’s professional, reliable, and tailored to your business, MAP Communications delivers. Our virtual receptionists ensure every call is handled with care, whether it’s a potential lead, a customer question, or a time-sensitive request. From businesses along Market Street to small shops in Fishtown, we provide seamless, customized support that keeps you connected to your customers. Here’s what sets us apart:
24/7 Availability
Our operators work night and day to ensure there’s always a friendly, helpful voice at the end of the line, no matter the hour.
Lead Qualification
Cut through the noise with our lead qualification services. We’ll vet each lead and forward on the calls that meet your high standards.
Fully HIPPA Compliant
We know how important it is to handle patient data with care. Each of our virtual receptionists is trained with HIPAA compliance in mind.
Fast & Reliable Pickup
Our team answers calls quickly, minimizing wait times for an elevated caller experience. Your callers receive the prompt attention they deserve every time, thanks to our Philadelphia answering services for businesses.
How Do MAP Answering Services Work?
Step 1: Get Set Up In Minutes
Our Philadelphia answering service will work with you to customize your call-handling preferences, scripts, and message delivery options. If you require full-time support or backup coverage, our team will get you set up quickly and efficiently.
Step 2: We Answer Your Calls:
When a call comes in, our friendly, professional receptionists answer with your customized greeting. We handle inquiries, screen leads, schedule appointments, or transfer calls based on your instructions—no automated menus, just authentic Philly hospitality.
Step 3: We Get the Information to Where It is Needed:
After each call, we log the details and send messages instantly via text, email, or your preferred method. Need urgent calls escalated? No problem—we follow your protocols to make sure the right information gets to the right person at the right time.
Featured Philadelphia Answering Services
After-Hours Call Answering
Your business doesn’t stop when the workday ends, and neither should your customer support.
With our Philadelphia call center, after-hours call answering ensures every caller connects with a real person—late-night emergencies in Rittenhouse Square, weekend inquiries from the Main Line, or holiday requests from South Philly are all handled with care. No more missed opportunities, just reliable support whenever your customers need it.
Bilingual Answering Services
In a diverse city like Philadelphia, being able to communicate with every customer is crucial. That’s why our Philadelphia phone answering service offers bilingual support. No matter if your callers speak English or Spanish, our skilled receptionists ensure every interaction is welcoming. Enhance your customer service, reach a broader audience, and show your commitment to inclusivity with our bilingual support.
Industries We Serve For Philadelphia
No matter your industry, having a reliable Philadelphia answering service can keep your business running smoothly in the City of Brotherly Love. We support medical offices, law firms, real estate agencies, contractors, small businesses, e-commerce companies, and more. Whether you require 24/7 call coverage, appointment scheduling, or lead qualification, our professional receptionists ensure every caller gets the attention they deserve. Whatever your field, we customize our services to fit your requirements—so you never miss an important call.
Answering Service Pricing for Philadelphia
Our Philadelphia answering service offers flexible pricing plans. If you require full-time call support, after-hours coverage, or occasional backup, we offer a plan that fits your budget. With pay-for-what-you-use pricing, you’re only charged for the time our receptionists spend handling your calls—no hidden fees or unnecessary costs.
Let Us Watch Your Phones While You Experience Philadelphia
Being an entrepreneur and business owner can be an all-consuming lifestyle. Without making it a priority to step back and take some time for yourself and your family, you run the risk of burning yourself out. For nearly 30 years, MAP Philadelphia answering service has helped local business owners take back their home lives by enabling them to confidently hand over the reins of customer phone support to a capable team of virtual receptionists available to answer calls 24/7/365.
Each time your business phone rings, there is someone on the other end looking to speak with a real, helpful person. If sent to voicemail, the majority of callers today will elect not to leave a message at all because they would rather call back when it’s convenient for them. Many won’t even bother to try back later and will instead reach out to your competition. To prevent lost opportunities and improve customer service, local businesses like yours have chosen MAP Philadelphia answering service as their trusted call center partner.
“MAP’s after hours service has helped us promptly respond to our customers’ needs. They provide us with an assurance and peace of mind unlike any other vendor. We look forward to many more years of partnership.”
JENNIFER E.
MAP Customer
While we’re watching your phones, you could…
Take a trip back in time and visit Philadelphia’s Independence Hall where the Declaration of Independence and the US Constitution were signed by the founding fathers.
Have a hands on experience at the Please Touch Museum where you and your children can do some real interactive learning.
Have An Adult Night Out and indulge in some libations with a Philadelphia Pub Crawl put on by Philadelphia Urban Adventures.
Or you could put together a weekend long series of fun activities by mixing and matching some of Philadelphia’s top rated things to do from Trip Advisor. No matter what your down time looks like, MAP Philadelphia answering service is ready to be your customer phone support safety net and make sure your business is still running like a well-oiled machine, even when you’re away.
Resources For Businesses in Philly You Might Not Know About
You never know what connection or resource could make the difference between the struggles of today and the success of tomorrow. That’s why it’s great to get a little support from local organizations and networking groups. We have made a list of just a few of the resources available to you in Philadelphia.
Small Business Development Center (SBDC) at Temple University:
Since 1983, SBDC at Fox School of Business at Temple University has served small businesses and startups in the city of Philadelphia as well as surrounding areas. SBDC provides free one-on-one consulting to help businesses start and to take existing businesses to the next level. There is an incubator program for startups looking for affordable co-working space in a pro-business growth environment.
SCORE Philadelphia:
At its core, SCORE Philadelphia strives to continue the traditions set by our forefathers by growing small businesses through mentorships and other support resources. As a volunteer based network of current and retired business executives and entrepreneurs, SCORE offers free mentoring to small business and startup owners. They also put on free and low-cost workshops on a variety of subjects. From sales development to finances, SCORE Philadelphia has resources to help small business owners in any stage of growth reach their goals.
The Chamber of Commerce for Greater Philadelphia:
The Chamber of Commerce for Greater Philadelphia brings local businesses and civic leaders together for the common goal of promoting and creating more opportunities for the region. The Chamber advocates for business-friendly legislation and economic development in the area. By coordinating and facilitating collaboration for the diverse group of businesses and leaders that make up the Greater Philadelphia region, the Chamber acts as a vehicle for the improvement of the local business environment.
Realize Your Organization’s Full Potential With The First Week On Us
Help future-proof your business with a Philadelphia answering service that can scale with you every step of the way while providing a consistently high quality of care for your callers. Contact MAP today and ask how your business can get a 7-Day, No-Risk Free Trial. It will be the best call you make all week.
Answering service in Philadelphia, PA and the surrounding communities
Zip Codes: 19019, 19050, 19082, 19092, 19093, 19099, 19101 – 19112, 19114 – 19116, 19118 – 19155, 19160 – 19162, 19170 – 19173, 19175 – 19179, 19181 – 19185, 19187, 19188, 19190 – 19197, 19244, 19255
We provide live Philadelphia answering services all throughout the state. Here are some other PA markets we serve: Pittsburgh, Allentown, Erie, Reading, Scranton, Bethlehem, Bensalem, Upper Darby, Lower Merion
Contact us today to learn more about our live answering services in Philadelphia, or to get your free trial started.
