West Virginia Answering Service and Answering and Virtual Receptionist Services

1. Inbound Call Volumes Are Up, Productivity Is Down
   You certainly can’t ignore inbound calls, but at the same time you can’t allow them to overwhelm your team. If it is becoming clear that your productivity is taking a hit while your phone continues to ring, it is probably time you consider taking a new approach. If your team’s day is not their own, and the phone is keeping them from attending to other valuable efforts, this could even begin to affect the team’s morale. Sure, you could hire someone just to take inbound calls. But as a business owner, you know that bringing on an employee and all the costs that come with one just to manage one distraction is not a wise use of your hard earned capital. Instead, partner with Map’s West Virginia answering services and let trained professionals handle the calls consistently and effectively, while your team maintains their focus.
2. After Hours Calls Are Filling Your Voicemail
   Spending a large part of your morning going through voicemails and responding is a good way to start your day in reaction-mode. The question is, what choice do you have when customers call in with questions after hours and over the weekend? The answer: you have Map as a choice. With Map, you no longer need to worry about after-hours callers getting a different level of service than those calling during normal business hours. That’s because they’ll be greeted in a friendly and professional manner day or night by highly trained agents.
3. Conversion Rate of Leads to Sales Is Falling
   When the revenue trend of your outbound sales team starts to drop, or even just plateau, it is probably time to assess the situation before your company suffers significant loss. Are you making the same mistake many small businesses do by assigning inbound calls to your sales team because “every conversation could result in a sale?” The truth is, there are many callers who reach out without the intention, or sometimes even the means, to place an order. They just have a general question they need answered. Burdening your sales team with this kind of non-revenue generating activity can distract them from the reason you hired them in the first place: working sales leads. Before this distraction gets out of hand and blame is assigned to a sales team that might not be appropriately set up for success, consider forwarding your inbound calls to be handled by Map’s West Virginia phone answering service. Your team, and your bottom line, will thank you for it.

Check out this article “The Phone Stages of Grief” to learn more about how to know if your business is ready to start using a phone answering service in West Virginia.

The best way to find out how Map’s West Virginia answering and virtual receptionist services can help your business is to try it out for yourself. Lucky for you, we are so confident that you’ll benefit from our answering service in West Virginia that we are willing to offer you a No-Risk, 7-Day Free Trial. Let our friendly and knowledgeable onboarding staff walk you through the simple setup process and experience the difference we can make for you. After a full week of industry leading service, the only regret you’ll have is that you didn’t start sooner!

The majority of our West Virginia answering service customers live and work in one of these counties: Kanawha, Berkeley, Monongalia, Cabell, Wood, Raleigh, Harrison, Mercer, Marion, Putnam. But we provide the same excellent call center service to businesses across the entire state of West Virginia.