Minnesota Answering Service and Answering and Virtual Receptionist Services

MAP Communications Answering Service in Minnesota

Image of a virtual receptionist providing answering service in MinnesotaBeat your competitors in the customer service arena by offering unlimited friendly, professional phone support. Partnering your local business with MAP Communications live answering phone service in Minnesota will allow you to seamlessly connect your callers to experienced virtual receptionists ready to serve your customers 24/7.

Choose your community or read on to learn more about our Minnesota call center services.

Being sent to voicemail when you are needing help is never the experience you hope for. At best, you are mildly annoyed. At worst, it may be too late by the time you actually do connect to someone who can assist you. This is the same experience your customers go through when they try to get a hold of your business after-hours or while your team is tied up. If the caller is reaching out to you because they are interested in your product or services, they may decide to shop around instead of waiting for you to become available.

This is why so many businesses from “The Land of 10,000 Lakes” have decided to partner with MAP Communications. By choosing the best call center solution in MN, companies are able to the depend on MAP Minnesota answering services to be their opportunity protection plan that reliably responds to every caller around the clock or whenever required.

“We have been with MAP for a little over 3 years and have been very happy since the beginning. Prior to this we have run through quite a few other companies with little or subpar customer relations, but MAP is very different. Our representative is responsive, follows through quickly and has been very instrumental in helping us launch the service to over 200 offices. I highly recommend MAP to anyone looking to have an extension of their own office to answer calls.”
Business Owner

After crossing the finish line of becoming a world-class phone answering service with the fastest pickup times in the industry, MAP continued to set its sights on new and better ways to serve the widest range of businesses possible. Thanks to the development of flexible live support solutions that can be customized for businesses of any size, MAP is now able to offer phone answering service in Minnesota that are affordable enough for entrepreneurs working from their homes, yet powerful enough to scale for Fortune 500 companies.

25+ Years Perfecting Phone Answering Service in Minnesota For Businesses of All Sizes

“How can it even be possible that small businesses would able to afford services that have enough value and horsepower that the even big dogs with huge budgets would choose?” The secret is in the sauce, as they say.

The development of these call center services have evolved over more than a quarter of a century with the intention to bring affordable, pay-as-you-go plans to small businesses that are able to benefit from highly trained virtual receptionist. Pair this with a keen eye on optimizing processes and plans that exclude wasteful costs and unnecessary contracts, and you have a solution that provides exactly what you need at a price you can afford. Still not convinced your business would be a good fit for MAP’s Minnesota answering services? Check out the short list below to see some of the industries we have been faithfully serving for years.

Short List of Industries we provide answering service in Minnesota

How To Tell Your Business Is Ready For MAP Answering Service in Minnesota

You’re responding to voicemails from after-hours callers
If your business operates the regular 9-5, you probably get voicemails that you have to respond to from the previous night or from over the weekend. Because 9-5 is common for most businesses, it is pretty fair to assume many of your customers will be busy with their own jobs during your open office hours, making it easiest for them to find time to call after-hours. Since only about 20% of callers end up leaving a voicemail, you could be missing out on a lot more business than you think. With MAP Minnesota answering and virtual receptionist services, you can retire your voicemail and serve every customer that calls, 24/7.

Projects Are Suffering While Your Team Reacts To Calls
Image of the Stone Arch Bridge in Minnesota at dusk
If your team is busy reacting to calls, it is a safe bet that the carefully planned projects and timelines you have put in front of them are going to be taking a hit. You can protect your team’s productivity by eliminating the biggest distraction in the office and forwarding your calls to MAP’s live virtual receptionists who will provide answers and support for questions they are equipped to handle and alert you only for the types of calls you have authorized to be brought to your immediate attention.

Your Customers Start Questioning Your Capability
After leaving messages, being put on hold and waiting for a resolution from your team while you juggle other callers along with the other responsibilities of your business, callers are bound to begin losing faith that you will be able to help them. Before you reach the critical mass of customer phone support disaster, contact MAP and have an experienced onboarding agent help you put together a personalized plan and script that will get your business back to working like the well-oiled machine it was meant to be.

Check out this article “The Phone Stages of Grief” to learn more about how to know if your business is ready to start using telephone answering service in Minnesota.

Why local organizations choose MAP Communications Minnesota Answering Services and Answering and Virtual Receptionist Services

  • Available 24/7
  • Bilingual Services
  • No contracts
  • HIPAA Compliant
  • Proprietary Technology
  • Customized Scripts/Plans
  • Employee Owned
  • One Week Free Trial

Get in touch with us today and ask about starting your no-risk 7-Day Free Trial of our award-winning phone answering service in Minnesota. One of our friendly, experienced onboarding agents will guide you through the easy setup process and you’ll be on your way to providing an excellent customer experience for your callers. After experiencing a full week of having your calls taken care of by trained professionals, your only regret will be that you didn’t get started sooner.

“I do not miss a service call by having MAP transfer them directly to me, I was pleasantly surprised. The only regret that I have is not doing this sooner!”
Business Owner

The majority of our Minnesota answering service customers live and work in one of these counties: Hennepin, Ramsey, Dakota, Anoka, Washington, St. Louis, Stearns, Olmsted, Scott, Wright. But we provide the same excellent call center service to businesses across the entire state of Minnesota.