Michigan Answering Service and Answering and Virtual Receptionist Services

MAP Communications Answering Service in Michigan

Image of a female call center agent with two coworkers behind her who provide answering service in MichiganStand head and shoulders above your competition and never miss another opportunity by offering unlimited customer phone support. With MAP Communications answering service in Michigan, you can seamlessly connect your callers to live virtual receptionists who are ready to serve as representatives for your business 24 hours a day, 7 days a week, 365 days a year.

Choose your community or read on to learn more about our Michigan call center services.

Are you always available when your customers call? If you are like most businesses, the answer is “No.” To you, it may seem reasonable that nights, weekends and holidays are not included in your business’s hours of operation. The trouble is, callers may have questions or support needs that happen outside of “normal hours.” If you aren’t available to take their call, you run the risk of losing that customer to a competitor who is. This is why so many businesses in “The Great Lakes State” have decided to leverage MAP’s US-based team of friendly and professional virtual receptionists. With each call answered quickly and competently every minute of every day, business owners are able to focus on mission critical tasks while their phones coast smoothly on thanks to our answering service in Michigan.

“MAP’s after hours service has helped us promptly respond to our customers’ needs. They provide us with an assurance and peace of mind unlike any other vendor. We look forward to many more years of partnership.”
Business Owner

For MAP, providing local businesses with world-class phone answering service in Michigan has always been a goal – but never the end-goal. Stemming from a deep desire to support companies of all sizes and paired with a commitment to excellence, MAP has made it a mission to offer services affordable enough for small businesses, yet scalable and robust enough for fortune 500 companies.

More Than A Quarter Century of Perfecting Michigan Phone Answering Services

How is it possible for a service to be flexible/affordable enough for work-at-home professionals AND still be powerful enough for large corporations? The answer: An effective blend of advanced technology, decades of highly refined processes, and an experienced team of skilled virtual receptionists who are dedicated to your success. That’s how you develop an unparalleled answering service in Michigan, uniquely capable of serving businesses of all shapes and sizes from in virtually every industry. If you are not quite convinced that MAP’s Michigan answering services would be a strong fit for your business, you should take a look at the short list of industries currently using our MI answering and virtual receptionist services.

Short List of Industries we serve with our Michigan live answering services

How To Tell Your Business Is Ready For MAP’s Answering Service in Michigan

Inbound calls are a noticeable distraction
Having to answer a lot of calls from customers that are interested in your products or services can be a good problem to have. But make no mistake, it is still a problem. If you aren’t ready to take on the heavy costs associated with hiring a dedicated employee to answer your phones all day, then your office phone is bound to become a distraction to you and the rest of your team. One way to make your business distraction proof from your phones is to hire an answering service in Michigan that will manage your inbound calls with a dynamic script. This enables virtual receptionists to directly support common questions, schedule appointments, and provide stellar customer support, while also being armed with proper processes to escalate important calls to the right department.

Responding to voicemail is part of your regular routine
Image of people on a jetty in Lake MichiganJust because your business has specific office hours when you or your staff are available to answer your phones doesn’t mean your callers are going to wait until you’re in the office to call. That means you need to be prepared to handle voicemails that come in from nights and weekends. Once you start to deal with voicemails as a part of your routine, it is time you start to consider how many callers may not have left you a voicemail when you weren’t available. Research shows that only about 20% of callers end up leaving voicemail. With MAP as your call center solution in Michigan, you can rest assured knowing your calls are being answered with the fastest pickup times in the industry while never sending another caller to voicemail so you’ll never miss another opportunity.

Check out this article “The Phone Stages of Grief” to learn more about how to know if your business is ready to start using a phone answering service in Michigan.

Why local organizations choose MAP Communications Michigan Answering Services and Answering and Virtual Receptionist Services

  • Available 24/7
  • Bilingual Services
  • No contracts
  • HIPAA Compliant
  • Proprietary Technology
  • Customized Scripts/Plans
  • Employee Owned
  • One Week Free Trial

Contact us today and ask about starting your no-risk 7-Day Free Trial of our industry-leading live telephone answering services in Michigan. One of our friendly, experienced onboarding team members will guide you through the simple setup process. After benefiting from a whole week of having your calls handled by trained professionals, your only regret will be that you didn’t get started sooner.

“I do not miss a service call by having MAP transfer them directly to me, I was pleasantly surprised. The only regret that I have is not doing this sooner!”
Business Owner

The majority of our Michigan answering service customers live and work in one of these counties: Wayne, Oakland, Macomb, Kent, Genesee, Washtenaw, Ingham, Ottawa, Kalamazoo, Livingston. But we provide the same excellent call center service to businesses across the entire state of Michigan.