Resources
Check Out Some of our Most Popular Articles…or see our Latest Blog Posts Here.
The Do’s and Don’ts of Business Phone Etiquette
In order to ensure you are properly branding your company over the phone and providing exceptional customer service, we’ve assembled some do’s and don’ts to guide your calls.
How to Do Your Customer Service Audit
No company can expect to prosper if it neglects customers through poor service. This underscores the need for companies to check in on their customer service internally. Here is a checklist of things to look for to ensure that your service is everything it can be.
10 Life Hacks for the Busy Business Owner
With the right business time management tools and strategies, you can minimize stress while achieving your goals. Try these 10 life hacks on for size!
Explore These Top Infographics…or Browse the Entire Collection Here.
How Does an Answering Service Work?
You’ve surely heard of answering services, but how do they work? This infographic covers the who, what, where, when, why, and how of it all works. Get all the details with this inside look.
Customer Service By The Numbers
Quality customer care is more art than science, but leveraging data about customer service trends can help business owners make smart decisions about their own strategies. It’s time to provide customer service that stands out in the crowd.
Deciding Between and In-House and a Virtual Receptionist for Your Business
When it comes to hiring a receptionist, there are more options than ever before. While you might want to stick with a traditional, in-house receptionist, virtual receptionists offer undeniable perks that a 9-5 office worker simply can’t match. Arm yourself with the facts here.
Additional Tools and Resources
This interactive calculator will allow you to input the average amount you charge in a business transaction to show you how much a revenue you could be missing out out by not answering the phone. Find out how much money one missed call is costing your business.
QUIZ: Which Map Services are right for your business?
This quiz will help you find out which of our call services are best suited for your company and your unique requirements. Take the quiz.
The Benefits of Call Forwarding Services for Your Business
Phone forwarding services play a vital role for businesses. Learn how call forwarding works and how call forwarding answering service benefits companies in this article.
The Most Important Elements of a Business Phone Script
Ever wonder how to make a business phone script? Here is where we unpack all the vital information for creating a phone script for a business.
View Live Calls
Hear the Map difference in action as you watch how our professional receptionists handle some live calls. You can even see how they use our proprietary call handling platform to process interactions. Take a look for yourself!
Frequently Asked Questions
We have compiled several lists of questions we receive most often. Find those commonly asked questions along with their answers.
This one covers answering services in general: Read answering service FAQs.
This one is specific to call centers: Browse call center FAQs.
This one goes over FAQs specific to Map Communications and our services: See FAQs about Map.
See what clients are saying about Map Communications
Absolutely fantastic service so far. I have been working with Tracy Walker and everything has gone exactly as she told me in the onboarding process. Their agents follow their script we provided and everything has gone off without a hitch. Service is fairly priced and interface is extremely easy to work with.
Traci and everyone at Map Communications did an excellent job from their own boarding to handling the calls in a professional manner. Most people think I have my own secretary lol Thank you Map Communications, for Taking a load off my plate and doing an excellent job.
Map Communications is working great for us. I have always been taken care of by Traci, Mindy, Heather and Marshall. All of them are always responsive and very helpful.
This service has significantly improved my ability to manage tasks efficiently. I am able to complete the call and promptly add a note for future reference. If I needed additional information included in the data collection process, I simply contacted Traci, who was always responsive and helpful.
We have been working with MAP for several years, and I can't say enough about their process and customer support. The very best!