Category: Customer Service
What Makes Map Communications Stand Out?
As small businesses navigate the challenges of scaling, an area that often gets overlooked is customer support, specifically, call center and answering services. With digital communication becoming the...
Optimizing Lead Response Time With Call Center Services
In today’s fast-paced world, every second counts, especially when it comes time to capture and convert your leads. Imagine this scenario: a potential customer finds...
How Answering Services Improve Customer Service During A Labor Shortage
It would be an understatement to say that the COVID-19 pandemic created a unique set of challenges for businesses around the world. Practically overnight, business...
Important Things a US Company Should Know About Customer Relations With Canadian Customers
Canada has long been seen as an easy option for U.S. retailers hoping to market their goods internationally. While our two countries have a shared...
How to Do Your Customer Service Audit
Customer service drives your business forward and therefore should be given priority in your overall operations. However, when companies are performing well, customer service complacency...
Effective Ways to Build Customer Rapport on the Phone
Handling inbound calls is one of the most important customer service tasks there is. The job requires equal parts people skills and sales skills. That’s...
How Virtual Receptionists Promote Better Customer Relationships
A virtual receptionist can do wonders for an organization’s productivity. They can also enrich customer relationships in unexpected ways. It’s not enough to simply deliver...
Inspirational Quotes About Growing Your Business in 2021
For many businesses, the last year has been about survival. With COVID-19 disrupting virtually every facet of the economy, companies were forced to evolve. The...