Charlotte Answering Service

MAP Communications Charlotte Answering Service and Answering and Virtual Receptionist Services for Your North Carolina Business

Image of the city of Charlotte in North CarolinaFor decades, MAP Communications has enabled local NC organizations just like yours to increase their customer retention and generate sales leads. Our Charlotte answering service is backed by professional virtual receptionists, a fully customizable approach, and a true dedication to your success. With the fastest pickup times in the industry, we are available to take care of your callers after hours, during particularly busy times, on-demand, or on a 24 hour basis. Just think about the positive impact on your overall productivity and bottom line when you equip your company with an affordable call center solution in Charlotte.

Improve Customer Acquisition and Retention Rates with a Charlotte Call Center Service

More than ever before, callers expect a high level of customer service. They want to talk to a real person, and they want that person to be friendly and armed with the information required to answer their questions. People are increasingly determining their patronage with organizations and businesses, based solely on their level of customer support. Because of this, many local organizations have moved their customer phone support entirely over to MAP Charlotte answering service, because we specialize in acting as an extension of your business to provide enhanced customer service, thus enabling increased internal focus and productivity for your brand.

Image of a MAP Communications employee providing answering servicesThe dedicated service you and your callers get when you choose our Charlotte answering and virtual receptionist services can often be what makes the difference when it comes to curating new leads or increasing the loyalty of your existing customers. That is why we will work with you directly to create a customizable script that our virtual receptionists will use to support your callers. This gives you a completely unique solution by personalizing the messaging to fit the voice of your organization.

Why Local Businesses Choose MAP Communications Charlotte Answering Service

  • Available 24/7
  • Affordable Pricing
  • Bilingual Services
  • No Contracts
  • HIPAA Compliant
  • Proprietary Technology
  • Customized Scripts/Plans
  • Employee Owned
  • Dedication to Your Success
  • One Week Free Trial

Resources For Business in Charlotte That You Might Not Know About

There are many pieces to the puzzle of success and our virtual receptionist service in Charlotte is just one. However, if you are growing your business in Charlotte, there are some great additional resources available for you to take advantage of. Check out this short list of some of the best resources available in Charlotte and see whether it is time for you to start plugging in to the community around you.

Here are a few resources in Charlotte, NC you might not have known about:

Charlotte Business Resources (CBR)

Charlotte Business Resources (CBR) is your one-stop-shop for information to start your own business in Charlotte. Built on a foundation of local networks and organizations working together towards the common goal of a pro-business community, CBR offers online and offline resources. If you are looking for one-on-one business advising, financial assistance, or even government contracting opportunities, CBR is a great resource to check out.

Image of the Charlotte, NC skylineQueen City Forward

Through a membership at Queen City Forward you will unlock your business’s potential through mentorship programs, professional development, coaching, and community support. Queen City Forward also offers an accelerator program for game-changing and industry-disrupting ideas. If you are looking to join a community of business innovators, consider Queen City Forward.

Small Business Center (SBC)

Located at Central Piedmont Community College, the Small Business Center (SBC) offers a variety of support for new and scaling businesses. Through various educational workshops they provide support and networking opportunities for small business and startup owners. SBC brings people and organizations together to learn, connect, and grow.

Realize Your Company’s Full Potential with MAP Charlotte Answering Service

With MAP Communications as your Charlotte call center solution for customer support along with a variety of other helpful local business resources at your fingertips, success is clearly within your grasp. Start your free trial with us today and discover how successful your business can be when you give it the resources it deserves.

Answering Service in Charlotte, NC and the Surrounding Communities


Charlotte Area Codes: (704) (980)


Charlotte Zip Codes: 28201-28237, 28240-28247, 28250, 28253-28256, 28258, 28260-28262, 28265-28266, 28269-28275, 28277-28278, 28280-28290, 28296-28297, 28299

We provide live Charlotte answering services all throughout the state. Here are some other North Carolina markets we serve
: Raleigh, Durham, Asheville, Greensboro, Cary, Fayetteville, High Point, Wilmington, Winston-Salem

Contact us today to learn more about our live answering services in Charlotte, or to get your free trial started.