Answering Service for Nursing Homes
Phone Answering Service for Nursing Homes and Call Center Services for Skilled Nursing Facilities.
The nursing home industry has exploded over the last few years. With more and more Baby Boomers retiring each year, the demand for nursing home facilities will only continue to grow. By 2030, over 20 percent of the American population will be over the age of 65. With this in mind, many facilities are beefing up their staff and services to meet the increasing demand. An answering service for nursing homes is an excellent way to bolster existing administrative teams without sacrificing quality or spending a lot. Answering incoming calls is critical for this industry, and as your organization continues to grow, you’ll want to keep pace with expectations from residents and their families.
Keeping Families Connected with Nursing Home Receptionist Services
Map Communications provides 24 hour answering service for skilled nursing facilities 365 days a year. That means there’s always a friendly, compassionate voice on the end of the line. Our call center services for nursing homes can assist with call overflow during the day, provide a lifeline for families after staff have headed home for the night, and ensure your team never misses a call. When loved ones are in a nursing home, communication is everything. Map helps keep those lines of communication open day and night.
On-Call Compassion from the Map Nursing Home Call Center Team
Our answering service for nursing homes is staffed by compassionate, highly-trained receptionists. They work from customized call scripts designed with your facility’s policies and procedures in mind. In many cases, callers may never even realize they’re speaking with a third-party nursing home call center. Residents and caregivers alike expect to have access to your services 24 hours a day, seven days a week. A partnership with Map Communications makes that a reality.
A skilled nursing facility call center ensures that your phones will be answered in the same tone and style as your in-house team. This continuity reassures callers that they’re indeed in touch with the right facility. Our team then collects necessary information, answers common questions, and connects callers with the right department. Accurate messages are delivered to the right people on your team in your preferred manner. All of this is done with the utmost emotional composure and sensitivity.
Other Benefits of Map’s Answering Service for Nursing Homes
Nursing home employees are constantly pulled in a million different directions. Even the administrative staff is too busy to stay glued to the phone all day. By allowing a nursing home receptionist service help handle your calls, you and your team will gain a newfound sense of freedom from the phone line. With Map medical answering service on the job, you can make better use of your time and skills.
A new sense of efficiency isn’t all you’ll gain after partnering with Map. You’ll also get instant access to an entire suite of administrative tools to help bolster your caller experience. Get comprehensive documentation of every incoming call, access to secure messaging tools, and HIPAA-compliant data protections. You’ll never need to worry about patient data security with our answering service for nursing homes on your side.
Give Map a Try
In our three decades of answering phones, we’ve earned a reputation for quality. You don’t have to take our word for it, though – you can try Map’s live answering service free for seven days. See why so many senior communities and skilled nursing facilities have come to rely on our answering service for nursing homes. We know you’ll love the opportunity to spend more time face to face with residents and their families while still prioritizing incoming calls. If you don’t like what we have to offer, there’s zero obligation to continue using our services after your free trial. Contact us today to get started!
See what clients are saying about Map Communications
Absolutely fantastic service so far. I have been working with Tracy Walker and everything has gone exactly as she told me in the onboarding process. Their agents follow their script we provided and everything has gone off without a hitch. Service is fairly priced and interface is extremely easy to work with.
Traci and everyone at Map Communications did an excellent job from their own boarding to handling the calls in a professional manner. Most people think I have my own secretary lol Thank you Map Communications, for Taking a load off my plate and doing an excellent job.
Map Communications is working great for us. I have always been taken care of by Traci, Mindy, Heather and Marshall. All of them are always responsive and very helpful.
This service has significantly improved my ability to manage tasks efficiently. I am able to complete the call and promptly add a note for future reference. If I needed additional information included in the data collection process, I simply contacted Traci, who was always responsive and helpful.
We have been working with MAP for several years, and I can't say enough about their process and customer support. The very best!