Female customer service representative wearing headset in modern call center office.

Contractors

Live call handled by a Map virtual receptionist for one of the contractors we work with:

Transcript of this live call between a customer and our contractor answering service agent:

Agent: Thank you for calling Damage Restoration Specialist of Sussex County. Crystal Speaking. May I help you?

Caller: Yes, good morning. I need someone over to my house immediately. One of my pipes broke. Water is flooding the basement.

Agent: I’m sorry to hear that. Let me see if I can assist you with that. May I ask who’s calling?

Caller: My name is Darlene Green with an E.

Agent: G-R-E-E-N-E?

Caller: Yes, that’s right.

Agent: Okay, our technicians are currently out at job sites. May I have one of them call you back?

Caller: Yes, but please hurry.

Agent: Okay, what is your phone number please?

Caller: It’s 201-460-0908.

Agent: And what is your address Miss Green?

Caller: It’s 8848 Eagle Avenue and that’s in Caldwell.

Agent: Your zip code please?

Caller: 07007.

Agent: Thank you Miss Green. And to confirm, that’s at 8848 Eagle Avenue?

Caller: Yes, ma’am.

Agent: And your phone number is 201-460-0908, correct?

Caller: That’s correct.

Agent: Okay, I will have a technician return your call within 10 minutes.

Caller: Alright. Thank you so much.

Agent: You’re welcome, Miss Green. I’m so sorry to hear about your situation. I do hope your day gets better.

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See what clients are saying about Map Communications

Absolutely fantastic service so far. I have been working with Tracy Walker and everything has gone exactly as she told me in the onboarding process. Their agents follow their script we provided and everything has gone off without a hitch. Service is fairly priced and interface is extremely easy to work with.

Austin Shafer
Star Star Star Star Star

Traci and everyone at Map Communications did an excellent job from their own boarding to handling the calls in a professional manner. Most people think I have my own secretary lol Thank you Map Communications, for Taking a load off my plate and doing an excellent job.

Christopher Echols
Star Star Star Star Star

Map Communications is working great for us. I have always been taken care of by Traci, Mindy, Heather and Marshall. All of them are always responsive and very helpful.

Ana
Star Star Star Star Star

This service has significantly improved my ability to manage tasks efficiently. I am able to complete the call and promptly add a note for future reference. If I needed additional information included in the data collection process, I simply contacted Traci, who was always responsive and helpful.

Jean Starr
Star Star Star Star Star

We have been working with MAP for several years, and I can't say enough about their process and customer support. The very best!

Pablo Andrés Arenas
Star Star Star Star Star

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