On the line: insights from the Map team
Tips, answers, and straight talk about call handling, customer connection, and what it really takes to deliver better service—one conversation at a time.
Featured Article
What is a Virtual Receptionist?
A virtual receptionist is a remote worker who provides customer service and administrative support. They often handle tasks that were once reserved for in-office receptionists. As technology has evolved, more employers are turning...
How to Choose a Virtual Receptionist Company
Not every provider delivers the same level of service. The decision to choose a virtual receptionist should go beyond price comparisons. You need to find...
When to Hire a Virtual Receptionist for Your Business
For business owners, every missed call can mean a lost opportunity. With a high volume of calls, it can be challenging to keep up and...
Who Uses a Virtual Receptionist?
Missed calls are missed opportunities. When a customer cannot reach you, they often move on to a competitor. A virtual receptionist for business ensures that...
What Are the Main Duties of a Virtual Receptionist?
When business owners ask, what does a virtual receptionist do? The answer often begins with call handling. However, their role extends far beyond simply answering...
Answering Service Vs. Virtual Receptionist: What’s the Difference?
When you’re in the market for administrative help, the sheer number of Google results you get when searching can be overwhelming. What might have started...
Are Virtual Receptionists Worth It?
Virtual receptionists provide seamless call handling and customer support without the need for hiring an additional employee. With a real person greeting every caller, your...
How Much Does a Virtual Receptionist Cost?
If you’re thinking about hiring a virtual receptionist, the first question on your mind is likely: How much will it cost? While the price can...
What Makes Map Communications Stand Out?
As small businesses navigate the challenges of scaling, an area that often gets overlooked is customer support, specifically, call center and answering services. With digital communication becoming the...
See what clients are saying about Map Communications
Absolutely fantastic service so far. I have been working with Tracy Walker and everything has gone exactly as she told me in the onboarding process. Their agents follow their script we provided and everything has gone off without a hitch. Service is fairly priced and interface is extremely easy to work with.
Traci and everyone at Map Communications did an excellent job from their own boarding to handling the calls in a professional manner. Most people think I have my own secretary lol Thank you Map Communications, for Taking a load off my plate and doing an excellent job.
Map Communications is working great for us. I have always been taken care of by Traci, Mindy, Heather and Marshall. All of them are always responsive and very helpful.
This service has significantly improved my ability to manage tasks efficiently. I am able to complete the call and promptly add a note for future reference. If I needed additional information included in the data collection process, I simply contacted Traci, who was always responsive and helpful.
We have been working with MAP for several years, and I can't say enough about their process and customer support. The very best!