The First HITRUST Certified Answering Service
Businesses exist to sell products, meet needs and offer services. If all your company required to be successful was to provide products to customers, though, we’d all be successful entrepreneurs. Thanks to increasing globalization, the market is more crowded than ever before. What sets you apart from your competitor is often not your core business,… Read more »
Wouldn’t it be great if all legal matters occurred between the hours of 9am and 5pm at a perfectly even pace throughout the day? Clients could speak with someone in your office during those hours that it is fully staffed, and there wouldn’t be any need for an answering service to handle periods of… Read more »
Every business wants to prioritize customer service – or at least they should. There’s no quicker way to make a name for yourself (good or bad) than through your treatment of your customers. While excellent customer service is a goal to aspire to, many companies lose sight of it in the midst of the other… Read more »
Are you prepared to help your clients, tenants and customers in the face of an emergency? In most cases, the answer is no. While we often consider how to best prepare for a hurricane or snow storm at home, we rarely factor in how our customers will fare without our services. When customers need your… Read more »
As we put the year to bed, it’s time to start considering the ways we can improve our lives. A new year offers a fresh start, and there’s no better time to make changes to both our personal and professional habits. When it comes to working in the customer service world, adapting to the needs… Read more »
We can learn a lot about life – and about customer service – when we go to the movies. While inspirational films like Forrest Gump and The Blind Side can motivate us to be better human beings, even less critically-acclaimed movies can inspire us to do better. While not exactly an Oscar winner, the 2003… Read more »
In an age where email and text messages rule our communications, it’s easy to forget how important the phone call was and still is. While we might chat with friends over text or email, our most important business is still typically conducted over the phone. The art of the phone call, though, is something that… Read more »
In 21st century America, we live our lives on our smartphones. We pay our bills, catch up with loved ones, adjust our thermostat and even order groceries from our devices. It’s easy to assume that our business calls, emails, and texts should also be funneled through this singular, personal smartphone. This is especially true in… Read more »
Technology has afforded business owners with a lot of luxuries. Before the invention of the computer or smartphone, we relied upon things like typewriters, rolodexes and adding machines to keep our businesses running. There was also no alternative to hiring a receptionist; if there was no one around to pick up the phone when it… Read more »
Small business owners know the value of reflection. Self-awareness is critical to success, and taking an honest look at our goals, achievements, setbacks and challenges can help prepare us for what lies ahead. Even more important, though, is the need for gratitude. It’s easy to lose focus on how good you have it when you’re… Read more »
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As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.