Blog

BEWARE! Long Hold Times Can Turn Customers into Zombies

“Your call is important to us. Please hold while we assist other customers.” Is there anything more frightening than these dreaded words? It can be horrifying to watch the minutes slowly slip away from you, with no way of knowing how much longer you’ll be forced to hold. It’s the stuff of nightmares. If there’s… Read more »

5 Simple Strategies to Uncover What Your Customers Really Want

Sometimes knowing what your customers really want can seem as easy as predicting the future. Other times, you may spend a lot of time and money developing a product or service and there is little response from customers. How can you uncover what products or services your customers really want from you? Use these five… Read more »

How Outsourcing Order Taking Can Increase Your Profit

When a customer calls a business, they are looking for a personal connection. Speaking with a knowledgeable representative helps the customer feel confident about their purchase. For many businesses, time spent speaking with customers and taking orders is vital to their company’s success. In addition to building connections with their customers, it provides them with… Read more »

Preview of the multitasking infographic

The Truth Behind Multitasking: Productivity’s #1 Killer

Everyone multitasks. It’s something we do without much thought. That thoughtlessness is why multitasking is actually a productivity killer. Check out this infographic that details the truth about multitasking, how it’s actually destroying productivity, and what you can do to get back on track. There really are some great alternatives to multitasking that are actually… Read more »

Five Benefits of Having a Virtual Secretary That May Change Your Perspective

It’s a conundrum of every small business owner: do I hire more help or shoulder the long hours myself? While it’s normal to put in extra time in the early stages of your company’s life, growth demands additional help. Whether you’re just starting out, hoping to expand, or are looking for ways to become a… Read more »

Four Tips to Shift From Reactive to Proactive Customer Service

You care about your customers and want to keep them satisfied. How can you guarantee, though, that you’re offering exceptional customer service every time you interact with a customer? The key lies in understanding the difference between reactive and proactive customer service. If you’re not sure you know why a proactive approach is the best… Read more »

Handling The Flood of Incoming College Students With an Answering Service

Each fall, millions of new and returning students flood the campuses of colleges and universities across the nation. Dorms are moved into, dining halls are full and classrooms that lay dormant a few weeks earlier are now bustling. Even the most organized and highly-esteemed schools can find their administrative teams overwhelmed by the sheer number… Read more »

Preparing Your Small Business For Employee PTO

Everyone loves a vacation. Whether you’re sleeping in late, relaxing by the pool or just catching up on your favorite shows from the comfort of your own home, a vacation can provide a much-needed break from work and routine. Paid time off for employees, however, often results in extra hours, delegation and stress for small… Read more »

The Undeniable Advantages of a Medical Answering Service

Doctors are stretched notoriously thin. Even the best-intentioned practitioners can find themselves rushing from exam room to exam room to treat patients as quickly and effectively as possible. While this strategy is certainly effective for putting out fires, it’s not one that leaves doctors or patients particularly satisfied with their customer service offerings. In the… Read more »

What is Single-tasking and Why Are Business Owners Jumping on Board

How many screens are you looking at right now? How many tabs are open in your browser? How many tasks are you trying to complete at once? If you’re like most Americans, the answer is probably too many. In an increasingly digital world, we’re all constantly multi-tasking. And why not? When you can write an… Read more »