Category: General
How Do Call Centers Work?
Ever wonder how call centers work and why so many businesses rely on them? At their core, call centers are communication hubs where trained agents...
The Benefits of a Call Center for Any Business
Running a business means wearing a lot of hats. From managing customer questions to keeping internal teams aligned, communication can quickly become overwhelming. A call center helps...
How to Incorporate Good Bedside Manner Tactics into Your Call Center
A good experience with a doctor often boils down to their bedside manner. A physician can provide the best care possible, but if they’re rude...
What We Can Learn From Famous Movie Phone Calls
In an age where email and text messages rule our communications, it’s easy to forget how important the phone call was and still is. While...
Automated vs Live Answering: Which is Best for Your Business?
Technology has afforded business owners with a lot of luxuries. Before the invention of the computer or smartphone, we relied upon things like typewriters, rolodexes...