Female customer service representative wearing headset in modern call center office.

Category: FAQs

What is a Virtual Receptionist?

What is a Virtual Receptionist?

Author: Matt Lurie

A virtual receptionist is a remote worker who provides customer service and administrative support. They often handle tasks that were once reserved for in-office receptionists....

Should I Tell My Customers I’m Using an Answering Service?

Should I Tell My Customers I’m Using an Answering Service?

Author: Matt Lurie

Answering services are an incredible tool for businesses large and small. Unfortunately, though, they’re too often lumped in with the kinds of call centers that...

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