Live call handled by a MAP virtual receptionist for one of our clients in the education field:
Transcript of this live call between a prospective student and our education answering service agent:
Agent: Thank you for calling Rolling Mount University. Are you calling for information on our programs?
Caller: Yeah, I got your flyer in the mail. I’d like to learn more about your accounting program if possible.
Agent: Sure, I’ll try and connect you with one of our admissions representatives. May I have your first name please?
Agent: And the spelling of you last name please?
Caller: Petrie. It’s P like Peter, E, T like Tom, O, R, I, E.
Agent: Thank you. In the event we get disconnected, may I have your telephone number?
Caller: It’s 719-627-0884.
Agent: And may I have your zip code please?
Agent: And that’s in Colorado Springs, Colorado?
Agent: Alright. May I have your street address?
Caller: It’s 11 Cleveland Street, apartment B.
Agent: And may I have your email address please?
Caller: I’d rather not give it.
Agent: No problem, Mr. Petrie. Thank you very much for your information. Please hold for a moment while I connect you with the admissions department.
Caller: Thank you.
Agent: You’re welcome. Have a great day!