Blog

How Mobile Technology Has Transformed Your Business

In the past few decades, you have watched mobile phones go from a novelty owned by only a few people to a common tool utilized by nearly every consumer. These devices have altered the landscape of the business world in a number of ways, and the changes continue to come. In order to remain relevant… Read more »

How to Use LinkedIn to Grow Your Network

Connecting with peers and colleagues will allow you to gain valuable connections that can help grow your business. While it’s nice to take a business call or lunch to catch up on news, the internet has opened up a whole new world of networking capabilities for busy business owners to connect with other company CEOs,… Read more »

How to Use Facebook to Drive Leads

When it comes to social media marketing, Facebook is the most popular network. In fact, according to Hospitality Net, 93 percent of surveyed marketers use Facebook as a tool to engage consumers. If your company isn’t already investing in Facebook marketing, now is the time to get started. To get the most out of Facebook… Read more »

Top Five Things Customers Care About

Whether you’re a small, startup business in your community or a large corporation with offices in multiple locations, you know how important customer engagement is for the company’s growth and long-term success. This means that you need to pay attention to what your customers want when they are talking with you or otherwise engaging with… Read more »

3 Must-Haves for Increasing Website Leads

These days if your business does not have a website, you don’t exist. Potential customers will Google you before doing business with you. Customers with interest in your products or services will check your website for more information. But simply existing on the web isn’t enough. At the end of the day you need to… Read more »

How to Do Your Customer Service Audit

Customer service drives your business forward and therefore should be given priority in your overall operations. However, when companies are performing well, focusing on meeting their quarterly financial objectives, developing new projects and services and coming up with marketing strategies to bring in more leads, they may actually become complacent and lose sight of what… Read more »

Financial Benefits of an Answering Service

Do you have at least one person dedicated to answering phone calls at your organization? If so, do you have a clear idea of how many customers call each day, let alone how long it takes for someone to answer their calls? Knowing the answers to these questions or simply realizing that you lack sufficient… Read more »

Aligning Your Customer Service

In the realm of customer service, consistency is the honey that holds everything together. This begins and ends with your brand’s outreach and communication efforts. If your customers are attempting to contact you for a customer service issue, then you need to provide a solution that is streamlined across all access points. From your social… Read more »

What if Your Customer Service Agent Could Rate You

In six years Uber has amassed $5.6 billion in total funding, attracted between 2,500 and 5,000 employees, and started a revolution in terms of customer service. Uber provides private drivers on demand to individuals in most major cities across the US. As part of this service, both the passenger and the driver leave a rating for… Read more »

Top 10 Businesses That Dominate Customer Service

These days customer service comes in all shapes and forms. Email communications, social media comments, telephone calls, company discussion boards, and the good old form of in-person communication are just a few of the many routes a customer can take to connect with a business. As a result, businesses have to be ready to handle… Read more »