The First HITRUST Certified Answering Service
Everyone loves a vacation. Whether you’re sleeping in late, relaxing by the pool or just catching up on your favorite shows from the comfort of your own home, a vacation can provide a much-needed break from work and routine. Paid time off for employees, however, often results in extra hours, delegation and stress for small… Read more »
Doctors are stretched notoriously thin. Even the best-intentioned practitioners can find themselves rushing from exam room to exam room to treat patients as quickly and effectively as possible. While this strategy is certainly effective for putting out fires, it’s not one that leaves doctors or patients particularly satisfied with their customer service offerings. In the… Read more »
How many screens are you looking at right now? How many tabs are open in your browser? How many tasks are you trying to complete at once? If you’re like most Americans, the answer is probably too many. In an increasingly digital world, we’re all constantly multi-tasking. And why not? When you can write an… Read more »
You and your team work hard to ensure your services are as user-friendly as possible. No matter how clear your instructions are, though, there will always be customers who need a little extra help understanding how to use your tools and products. Whether your callers are young people who were born with iPhones in their… Read more »
In news that will surprise no one, voicemail is becoming passé. While there may come a time in the future when voicemail is looked back upon fondly as a retro relic of our history, it’s currently seen as the annoying status quo that is quickly going the way of the yellow pages, 411 and busy… Read more »
With more and more business done virtually than ever before, customer service agents are often the literal voice of the company. In an ideal world, anyone answering a phone for your business should be well-trained, polite and friendly to callers. Unfortunately, even the most experienced of administrative workers can become frustrated and lose patience while… Read more »
For many business owners and department managers, the idea of handing over any duties to a third party can be unsettling. After years of careful nurturing, it’s not easy to simply toss aside duties to strangers. No successful business is without risk, however, and when you’re overwhelmed and distracted from the tasks you care most… Read more »
In today’s fast-paced, competitive market, consumers have more choice than ever before. Look no further than the salad dressing aisle of your local grocery store for a hint at how spoiled for choice the average shopper is. Hundreds of brands at various price points beckon each person to try their flavor. Even in less crowded… Read more »
The medical industry requires a great deal of sensitivity from employees. Healthcare professionals are often privy to the most difficult moments of their patients’ lives. Even in medical fields that are not life and death, the handling of patient data requires compassion and a commitment to privacy. As more and more practices outsource their administrative… Read more »
Property managers must wear a variety of hats in their roles. In any given day, they’re required to serve as customer service agents, maintenance experts, office administrators and sales professionals, among others. Even more impressively, they must deftly switch between these roles or even juggle multiple tasks at once. In an industry ruled by tenant… Read more »
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As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.