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Phone Answering Services

Answering Service Solutions

Answering Service Solutions

Live Answering Service

In order to stay competitive and satisfy customer expectations, even small and medium size businesses must provide a 24-hour point of contact. If you are not available, you certainly risk the caller dialing your competitor – it's simply called peace-of-mind!

Have MAP answer your business line(s) all of the time, some of the time, only after-hours, or simply use us for call overflow – the decision is always yours. Our answering service solutions can be customized to meet your specific business requirements by developing a dynamic script whereby your callers believe they are dealing directly with your business. And, unless directed by you, we do not disclose "we are just the service" like so many of our answering service competitors often do.

Your calls are always handled by highly-trained live receptionists who are empathetic to your callers' needs. Your customers expect a high level of personalization and an accurate response the first time they call. If they can't get that ... then what's the point? MAP will provide you with this level of competency – 24 hours a day – 7 days a week, and then we'll back it up with all the online tools and reporting you'll need to measure what kind of a job we're doing for you! It's simply called peace-of-mind. And no other answering service delivers it like this!

No two businesses are alike,
which is why we operate on custom technology and a flexible approach.

We answer the phones for some of America’s finest companies. We can do the same for you whether you are big, small or start-up.

Why choose MAP?

Fastest pick-up times in the industry
Professional and courteous receptionists
Specialized call screening
Emergency response specialists
Your own nationwide 800 number
Voicemail and IVR services also available
Proprietary software and in-house IT Dept
Custom account and software design
Dynamic online account access
Interface with your company website
Advanced on-call roster services
Online account analytics

Online Account Analytics

Monitor call answering activity in real-time
Track call volume by day and month
Diagnostic detailed reporting
Review and measure response times
Evaluate call volume by department or profit center

24/7 Online-Anytime

Telephone Answering Service and Call Center Tools