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Employment Opportunities
We are a professional nationwide call center with locations in Chesapeake and Suffolk, Virginia. MAP is an employee-owned company where every employee shares in the rewards and profitability of the company.Find out more.
Privacy Policy
MAP Communications takes the privacy of our customers and website visitors very seriously.View our privacy statement which outlines our online policies.
Benefits of an Outsourced Call Center
If you’re starting your own business, you may not have the capital to hire a full-time receptionist. However, a reliable receptionist who can offer phone answering services -- such as answering calls, dispatching messages, making appointments and other customer service duties -- is important for any new company. If you cannot afford to hire a full-time receptionist, consider a virtual receptionist.
The main reason to outsource a virtual receptionist is to save money. However, a virtual receptionist can also offer your company a wider range of services that may not be available through your in-house receptionist. Along with basic receptionist duties, a virtual receptionist can offer after-hours services such as a 24 hours answering service solution. Also, depending on your industry, your virtual receptionist can provide your company and clients with help desk services, order fulfillment, referral services, event registration, subscription renewals, literature requests and more.
Map Communications offers customizable phone answering services and other solutions designed to meet the needs of your specific business. Instead of traditional receptionist services, our outsourced call center is able to customize business needs and change those needs (when necessary) to support your company’s growth.
Starting a new company isn’t easy. Let Map Communications help you by provide you with a trained, courteous receptionist. Whether you’re in need of a 24-hour doctors answering service or a Bed and Breakfast customer service representative, contact Map Communications today.