MAP Communications, Inc. http://www.mapcommunications.com Answering Services, Call Center Outsourcing: MAP Communications, Inc. Thu, 06 Sep 2007 01:36:00 +0000 http://backend.userland.com/rss092 en Cicero Broadens Support of Web Services and SOA They've introduced new web services wizard to its application integration and productivity platform. http://www.callcentermagazine.com/showArticle.jhtml?articleID=201804358 Cicero Introduces Desktop and Best Practice Productivity Packs New productivity packs expand desktop functionality for contact center agents and other knowledge workers. http://www.callcentermagazine.com/showArticle.jhtml?articleID=201804357 Report: Investor Interest in Outsourcing Thrives Baird predicts further consolidation in $58 billion global outsourced customer care industry. Record number of M&A transactions and deal volume in 2006 paves the way for continued activity; interest comes from both private equity and strategic buyers. http://www.callcentermagazine.com/showArticle.jhtml?articleID=201002100 Sprint Fires Its Customers The wireless carrier terminates 1,000 contracts with customers who complain too much http://www.callcentermagazine.com/showArticle.jhtml?articleID=201000727 Call Center World News Briefs Call center news briefs for the week of July 2-9, 2007 http://www.callcentermagazine.com/showArticle.jhtml?articleID=201000294 DMG Publishes QM-Recording Market Share Analysis Research reveals 106% increase in overall quality management-liability market growth, from $1,025 million in 2005 to $2,112.9 million in 2006. http://www.callcentermagazine.com/showArticle.jhtml?articleID=200900141 KANA and IBM Research Online Practices Study shows untapped potential for US financial services' Web sites to better serve clients. http://www.callcentermagazine.com/showArticle.jhtml?articleID=200000758 DMG Consulting Releases New Report Contact Center Surveying and Analytics Report describes how surveying solutions can empower organizations by providing actionable information to respond to issues that are impacting customers. http://www.callcentermagazine.com/showArticle.jhtml?articleID=199906092 DMG Consulting Publishes New Report Contact Center Surveying and Analytics Report describes how surveying solutions can empower organizations by providing actionable information to respond to issues that are impacting customers. http://www.callcentermagazine.com/showArticle.jhtml?articleID=199906092 DMG Publishes Surveying and Analytics Report Study describes how surveying solutions can empower organizations by providing actionable information to respond to issues that are impacting customers. http://www.callcentermagazine.com/showArticle.jhtml?articleID=199906092