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	<title>MAP Communications, Inc.</title>
	<link>http://www.mapcommunications.com</link>
	<description>Answering Services, Call Center Outsourcing: MAP Communications, Inc.</description>
	<pubDate>Thu, 06 Sep 2007 01:36:00 +0000</pubDate>
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		<title>Cicero Broadens Support of Web Services and SOA</title>
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		<pubDate>Thu, 06 Sep 2007 00:36:00 +0000</pubDate>
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		<description><![CDATA[They've introduced new web services wizard to its application integration and productivity platform.
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			<content:encoded><![CDATA[They've introduced new web services wizard to its application integration and productivity platform.
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		<title>Cicero Introduces Desktop and Best Practice Productivity Packs</title>
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		<pubDate>Thu, 06 Sep 2007 00:34:00 +0000</pubDate>
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		<description><![CDATA[New productivity packs expand desktop functionality for contact center agents and other knowledge workers.
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		<title>Report: Investor Interest in Outsourcing Thrives</title>
		<link>http://www.callcentermagazine.com/showArticle.jhtml?articleID=201002100</link>
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		<pubDate>Wed, 18 Jul 2007 20:31:00 +0000</pubDate>
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		<description><![CDATA[Baird predicts further consolidation in $58 billion global outsourced customer care industry. Record number of M&#38;A transactions and deal volume in 2006 paves the way for continued activity; interest comes from both private equity and strategic buyers. 
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			<content:encoded><![CDATA[Baird predicts further consolidation in $58 billion global outsourced customer care industry. Record number of M&amp;A transactions and deal volume in 2006 paves the way for continued activity; interest comes from both private equity and strategic buyers. 
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		<title>Sprint Fires Its Customers</title>
		<link>http://www.callcentermagazine.com/showArticle.jhtml?articleID=201000727</link>
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		<pubDate>Wed, 11 Jul 2007 15:58:00 +0000</pubDate>
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		<description><![CDATA[The wireless carrier terminates 1,000 contracts with customers who complain too much
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			<content:encoded><![CDATA[The wireless carrier terminates 1,000 contracts with customers who complain too much]]></content:encoded>
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		<title>Call Center World News Briefs</title>
		<link>http://www.callcentermagazine.com/showArticle.jhtml?articleID=201000294</link>
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		<pubDate>Mon, 09 Jul 2007 20:11:00 +0000</pubDate>
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		<description><![CDATA[Call center news briefs for the week of July 2-9, 2007
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			<content:encoded><![CDATA[Call center news briefs for the week of July 2-9, 2007]]></content:encoded>
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		<title>DMG Publishes QM-Recording Market Share Analysis</title>
		<link>http://www.callcentermagazine.com/showArticle.jhtml?articleID=200900141</link>
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		<pubDate>Tue, 03 Jul 2007 15:31:00 +0000</pubDate>
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		<description><![CDATA[Research reveals 106% increase in overall quality management-liability market growth, from $1,025 million in 2005 to $2,112.9 million in 2006.
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		<title>KANA and IBM Research Online Practices</title>
		<link>http://www.callcentermagazine.com/showArticle.jhtml?articleID=200000758</link>
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		<pubDate>Tue, 26 Jun 2007 16:36:00 +0000</pubDate>
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		<description><![CDATA[Research shows untapped potential for US financial services' Web sites to better serve clients.
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			<content:encoded><![CDATA[Study shows untapped potential for US financial services' Web sites to better serve clients.]]></content:encoded>
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		<title>DMG Consulting Releases New Report</title>
		<link>http://www.callcentermagazine.com/showArticle.jhtml?articleID=199906092</link>
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		<pubDate>Thu, 21 Jun 2007 20:16:00 +0000</pubDate>
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		<description><![CDATA[Contact Center Surveying and Analytics Report describes how surveying solutions can empower organizations by providing actionable information to respond to issues that are impacting customers.
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			<content:encoded><![CDATA[Contact Center Surveying and Analytics Report describes how surveying solutions can empower organizations by providing actionable information to respond to issues that are impacting customers.
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		<title>DMG Consulting Publishes New Report</title>
		<link>http://www.callcentermagazine.com/showArticle.jhtml?articleID=199906092</link>
		<comments>http://www.callcentermagazine.com/showArticle.jhtml?articleID=199906092#comments</comments>
		<pubDate>Thu, 21 Jun 2007 20:16:00 +0000</pubDate>
		<dc:creator>webmaster</dc:creator>
		
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		<description><![CDATA[Contact Center Surveying and Analytics Report describes how surveying solutions can empower organizations by providing actionable information to respond to issues that are impacting customers.
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		<title>DMG Publishes Surveying and Analytics Report</title>
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		<pubDate>Thu, 21 Jun 2007 20:16:00 +0000</pubDate>
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		<description><![CDATA[Study describes how surveying solutions can empower organizations by providing actionable information to respond to issues that are impacting customers.]]></description>
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