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Thursday 31 May 2007 @ 4:54 pm
Forrester report touts eCustomerCenter for low cost and robust workflow engine.
Thursday 31 May 2007 @ 3:10 pm
The categories measured include customer reception, customer rapport, needs identification, professionalism, product knowledge and cross selling capability.
Thursday 31 May 2007 @ 10:56 am
At legislative summit CEO Tim Searcy envisions ATA as a buffer between regulators and the teleservices industry.
Wednesday 30 May 2007 @ 12:02 pm
Many centers report lack of sufficient time and resources to lead an effective quality program.
Tuesday 29 May 2007 @ 11:18 am
Companies partner to deliver quality monitoring solution with integrated speech analytics capabilities to improve overall contact center business performance.
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