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Posted in Industry News on Wednesday 18 July 2007 @ 4:31 pm
Baird predicts further consolidation in $58 billion global outsourced customer care industry. Record number of M&A transactions and deal volume in 2006 paves the way for continued activity; interest comes from both private equity and strategic buyers.
Posted in Industry News on Wednesday 11 July 2007 @ 11:58 am
The wireless carrier terminates 1,000 contracts with customers who complain too much
Posted in Industry News on Monday 9 July 2007 @ 4:11 pm
Call center news briefs for the week of July 2-9, 2007
Posted in Industry News on Tuesday 3 July 2007 @ 11:31 am
Research reveals 106% increase in overall quality management-liability market growth, from $1,025 million in 2005 to $2,112.9 million in 2006.
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