Answering Services, Call Center Outsourcing: MAP Communications, Inc.

Search the Archives

Answering Service Industry News


Stay connected to the latest in technology, services and industry buzz. If you are a writer or publisher of news in the answering service or telecommunications industry and would like to see your articles posted here, please contact our webmaster.


KANA and IBM Research Online Practices
Posted in Industry News on Tuesday 26 June 2007 @ 12:36 pm

Study shows untapped potential for US financial services' Web sites to better serve clients.

DMG Consulting Releases New Report
Posted in Industry News on Thursday 21 June 2007 @ 4:16 pm

Contact Center Surveying and Analytics Report describes how surveying solutions can empower organizations by providing actionable information to respond to issues that are impacting customers.

DMG Consulting Publishes New Report
Posted in Industry News on Thursday 21 June 2007 @ 4:16 pm

Contact Center Surveying and Analytics Report describes how surveying solutions can empower organizations by providing actionable information to respond to issues that are impacting customers.

DMG Publishes Surveying and Analytics Report
Posted in Industry News on Thursday 21 June 2007 @ 4:16 pm

Study describes how surveying solutions can empower organizations by providing actionable information to respond to issues that are impacting customers.

Genesys Releases Customer Satisfaction Surveys
Posted in Industry News on Tuesday 19 June 2007 @ 4:41 pm

Research finds that 75% of consumers would do business with a company based on a great call centre experience.

Pages (2): [1] 2 »