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Posted in Industry News on Thursday 10 May 2007 @ 12:06 pm
New CRM release aims to streamline business processes and increase operational efficiencies.
Posted in Industry News on Thursday 10 May 2007 @ 11:22 am
CallRex sets out to provide SMB customers with simplified and affordable IP call recording and monitoring for the Cisco Unified Communications 500 series IP telephony system.
Posted in Industry News on Tuesday 8 May 2007 @ 1:37 pm
Integrated software tool is designed to ensure real-time proactive care, enhance automation effectiveness, and improve agent efficiency.
Posted in Industry News on Tuesday 8 May 2007 @ 12:35 pm
Insurance company chooses technology that brings together its legacy systems for a more unified presentation of its customer data.
Posted in Industry News on Tuesday 8 May 2007 @ 11:24 am
Software as a Service for the contact center and enterprise offers a range of applications from IVR to workforce, email and knowledge management.
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