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Posted in Industry News on Friday 18 May 2007 @ 3:07 pm
Latest version of CRM software features RightNow Connect and includes global capabilities with support for 21 languages and dialects.
Posted in Industry News on Thursday 17 May 2007 @ 12:00 pm
Data reflects that customer call monitoring programs yield mixed results in improving service and agents' skills.
Posted in Industry News on Monday 14 May 2007 @ 12:41 pm
RightNow Retail aims to help companies cost effectively improve conversion rates, increase customer loyalty and drive sales.
Posted in Industry News on Friday 11 May 2007 @ 1:38 pm
With Aspect EnsemblePro and Asterisk IP PBX, integrated residential mortgage and servicing company aims to increase flexibility and enhance customer service and collections processes.
Posted in Industry News on Friday 11 May 2007 @ 11:21 am
European travel company witnesses increase in sales as a result of its implementation of agent development tool.
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