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Posted in Industry News on Wednesday 11 April 2007 @ 12:40 pm
Portfolio introduces services for automated directory assistance with interpretative capabilities and new applications for business category search and advertiser-supported search.
Posted in Industry News on Tuesday 10 April 2007 @ 9:49 am
Research shows that contact centers around the world link customer segmentation with future success; global survey provides advice for how to build strong customer relationships, while reducing overall cost of customer interactions.
Posted in Industry News on Friday 6 April 2007 @ 12:35 pm
France's provider of family insurance aims to modernize its call center infrastructure through the implementation of Genesys' full contact center suite.
Posted in Industry News on Thursday 5 April 2007 @ 2:49 pm
Participating companies analyze their own standing Participating companies analyze their own standing within the ARM marketplace and monitor industry trends.
Posted in Industry News on Wednesday 4 April 2007 @ 10:37 am
Latest edition of help desk tool arrives with new performance enhancements.
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