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Omnium Selects Jacada Unified Service Desktop
Posted in Industry News on Wednesday 18 April 2007 @ 3:34 pm

With Jacada, accounts receivable management and cost containment company plans to create a simplified and automated customer service desktop to more efficiently validate claims.

Q&A: Authentication Technology for Call Center Security
Posted in Industry News on Wednesday 18 April 2007 @ 2:08 pm

We spoke with Israel Ronn of CellMax Systems about new ideas in securing call centers against identity theft.

Siemens Introduces Open Virtualized Contact Center
Posted in Industry News on Tuesday 17 April 2007 @ 2:03 pm

Service offers on-demand enterprise service for virtually any existing corporate infrastructure.

Avaya Releases Customer Interaction Express
Posted in Industry News on Tuesday 17 April 2007 @ 12:41 pm


San Francisco Adopts Lagan Software
Posted in Industry News on Thursday 12 April 2007 @ 11:09 am

Spring 2007 implementation aims to provide residents with easy access to city services and information.

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