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Posted in Industry News on Monday 30 April 2007 @ 10:18 am
Integration for Microsoft Exchange Server 2007 Unified Messaging aims to minimize the cost and complexity of custom unification.
Posted in Industry News on Thursday 26 April 2007 @ 9:23 am
New speech recognition engine arrives with a flexible user interface, improved acoustic models and advanced natural language support; designed to handle applications with large vocabularies, such as telephony customer self-service, directory services and mobile search.
Posted in Industry News on Wednesday 25 April 2007 @ 10:55 am
Enhancements include home-based agent scheduling and automated schedule change alerts with express messenger.
Posted in Industry News on Monday 23 April 2007 @ 10:12 am
Aspect Index show contact centers earned a C- according to consumers, only a slight increase over 2005 Aspect Index.
Posted in Industry News on Thursday 19 April 2007 @ 4:25 pm
Latest version of customer process manager framework streamlines decisions for customer service representatives and eases management for business users.
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