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Posted in Industry News on Monday 5 March 2007 @ 11:27 am
Synchrony 7.0 offers outbound dialing, campaign management, complete inbound-outbound desktop, and analytics for any sized contact center.
Posted in Industry News on Friday 2 March 2007 @ 2:12 pm
Performance management software delivers advanced analytics, provides personalized dashboards and integrates workflow and process improvement tools for every role in the operation.
Posted in Industry News on Thursday 1 March 2007 @ 2:37 pm
New research includes analysis of Mexico's projected 200,000 contact center BPO agents; report emphasizes economic success, while also addressing impending threats to growth.
Posted in Industry News on Thursday 1 March 2007 @ 11:30 am
New version intends to bring affordable call center capabilities to the SMB market, making it easier for employees to work remotely.
Posted in Industry News on Thursday 1 March 2007 @ 9:19 am
Outsourced support services platform aims to achieve cost-savings in a retained model, equipped with Siebel expertise and complete onshore routing.
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