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Seen in Miami: A Larger Community for Workforce Management
Posted in Industry News on Wednesday 14 March 2007 @ 3:06 pm


Microsoft to Acquire Tellme Networks
Posted in Industry News on Wednesday 14 March 2007 @ 2:14 pm

Combined expertise anticipates a new wave of products that will improve human-computer interaction, including innovations to speech platforms and enhancements to Microsoft's voice-enabled applications.

Mitel Introduces Scalable Customer Interaction Tools
Posted in Industry News on Wednesday 14 March 2007 @ 9:26 am

Mitel Introduces Scalable Customer Interaction Tools

Interactive Intelligence Enhances IP Telephony
Posted in Industry News on Monday 12 March 2007 @ 3:18 pm

New additions to software include email routing, interaction recorder, and multimedia capabilites.

Vision Solutions Implements KNOVA’s Systems
Posted in Industry News on Monday 12 March 2007 @ 11:45 am

Vision utilizes intelligent search and management tools to deflect ten percent of incoming calls and place company information at the users' fingertips.

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