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Posted in Industry News on Tuesday 20 March 2007 @ 11:47 am
New CTI-based agent productivity software aims to increase productivity and efficiency and arrives equipped with a comprehensive design application.
Posted in Industry News on Tuesday 20 March 2007 @ 9:00 am
New enhancements include real-time portfolio management, inbound contact strategies, universal campaign management, call tactics, built-in call recording and integrated speech analytics.
Posted in Industry News on Monday 19 March 2007 @ 11:00 am
Research examines the global forces driving the current market and offers insight into the shifting strategies facing the new economy; study provides data through 2010.
Posted in Industry News on Friday 16 March 2007 @ 2:57 pm
New contact centers in North Carolina and Kansas are expected to employ approximately one thousand new workers.
Posted in Industry News on Thursday 15 March 2007 @ 1:16 pm
Time-saving agent management capabilities aim to efficiently manage real-time agent data, anywhere and at any time.
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