Search the Archives |
Answering Service Industry NewsStay connected to the latest in technology, services and industry buzz. If you are a writer or publisher of news in the answering service or telecommunications industry and would like to see your articles posted here, please contact our webmaster.
Posted in Industry News on Thursday 22 March 2007 @ 10:29 am
New facility aims to further enhance Alliance Data's care and billing services and offers new design and structural additions, including unique interiors, a fitness center and an internet cafe for its associates.
Posted in Industry News on Thursday 22 March 2007 @ 10:29 am
New facility aims to further enhance Alliance Data's care and billing services and offers new design and structural additions, including unique interiors, a fitness center and an internet cafe for its associates.
Posted in Industry News on Wednesday 21 March 2007 @ 1:52 pm
Integration embeds ShoreTel's call-handling capabilities within Salesforce Service & Support; aims to improve agent workflow and provides customizable screen layouts.
Posted in Industry News on Tuesday 20 March 2007 @ 3:20 pm
Speech analytics tool mines 100% of customer calls, captures 100% of the content, and offers a single, user-friendly interface to automatically identify significant trends and variations within agent-customer interactions.
Posted in Industry News on Tuesday 20 March 2007 @ 3:20 pm
Speech analytics tool mines 100% of customer calls, captures 100% of the content, and offers a single, user-friendly interface to automatically identify significant trends and variations within agent-customer interactions.
|