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Posted in Industry News on Wednesday 28 March 2007 @ 3:58 pm
Speech Analytics is the fastest-growing application in contact center history, says DMG Consulting.
Posted in Industry News on Monday 26 March 2007 @ 4:05 pm
New video security tools feature enhancements to help ensure safety in both the private and public sectors; new capabilities are also tailored to the growing needs of homeland security,
Posted in Industry News on Monday 26 March 2007 @ 10:38 am
InStranet's ability to personalize knowledge for local markets within a national framework aims to support Comcast's goals for improving the customer experience.
Posted in Industry News on Friday 23 March 2007 @ 11:45 am
Global survey recommends way in which to combat agent dissatisfaction; satisfied agents leads to more satisfied customers.
Posted in Industry News on Friday 23 March 2007 @ 11:45 am
Global survey recommends way in which to combat agent dissatisfaction; satisfied agents leads to more satisfied customers.
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