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Report on Recruiting and Hiring Practices
Posted in Industry News on Friday 2 February 2007 @ 4:13 pm

Call Center Management Review special report puts hard data to the complex problem of finding the right people for your agent positions.

Oracle Releases Siebel 8
Posted in Industry News on Friday 2 February 2007 @ 3:22 pm

CRM product includes multiple new features and enhancements, including a user-friendly interface.

Apptera Releases MobileAd Technology
Posted in Industry News on Thursday 1 February 2007 @ 4:03 pm

New tool allows companies to make contact with customers who are in purchasing mode.

CosmoCom Upgrades Universe IP Suite
Posted in Industry News on Thursday 1 February 2007 @ 3:14 pm

CosmoCom's Universe version 5 focuses on unified customer communication.

ClientLogic and SITEL Merge Becomes Official
Posted in Industry News on Thursday 1 February 2007 @ 10:59 am

Synergy sets out to provide enhanced services to clients' business process outsourcing needs.

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