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Posted in Industry News on Monday 12 February 2007 @ 12:59 pm
New features include audio clip playback and the ability to threshold key business metrics.
Posted in Industry News on Monday 12 February 2007 @ 11:29 am
Emotion detection kit offers real-time and offline call center quality monitoring.
Posted in Industry News on Monday 12 February 2007 @ 10:31 am
Call recording, workforce management, performance management all rolled under one roof.
Posted in Industry News on Tuesday 6 February 2007 @ 11:32 am
More Than responds to palpable frustration by offering a personalized service.
Posted in Industry News on Tuesday 6 February 2007 @ 11:21 am
Avaya will offer Jacada's tools as part of their worldwide call center services offering.
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