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Posted in Industry News on Wednesday 28 February 2007 @ 1:53 pm
The system aims to offer a new development
platform that can handle all types of voice, video and text
communications, with the goal of reducing the cost and
complexity of communications solutions within the contact center.
Posted in Industry News on Wednesday 28 February 2007 @ 1:40 pm
New version combines speech analytics with performance analytics to deliver a more comprehensive understanding of entire service delivery chain, from the front office to the back office.
Posted in Industry News on Wednesday 28 February 2007 @ 10:25 am
New voice message broadcasting capabilities let centers triple customer contact rate.
Posted in Industry News on Wednesday 28 February 2007 @ 9:19 am
SmartRecord cards and recording-enabled SIP trunks are among the new innovations designed to decrease costs and increase flexibility.
Posted in Industry News on Tuesday 27 February 2007 @ 10:28 am
Acquisition ventures to foster repeatable applications, strong customer base and recurring revenue from software-as-a-service, subscription-based offerings.
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