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Posted in Industry News on Friday 12 January 2007 @ 10:39 am
Smaller centers - and their larger brethren - may benefit from an integrated add-on to the core call center automation suite.
Posted in Industry News on Thursday 11 January 2007 @ 4:12 pm
Asim Saber Appointed CEO of Stratasoft
Posted in Industry News on Thursday 11 January 2007 @ 4:09 pm
Data Collection Resources Releases CEMS Version 6.0
Posted in Industry News on Thursday 11 January 2007 @ 4:07 pm
Coordinated Systems, Inc. (CSI) announced a series of enhancements to the Virtual Observer (VO) quality-monitoring solution.
Posted in Industry News on Thursday 11 January 2007 @ 11:21 am
A comprehensive research report from DMG sheds some light on a hot and fascinating area of contact center technology - performance management.
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