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Answering Service Industry News


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CTI Software Enables Contact Center Development
Posted in Industry News on Tuesday 23 January 2007 @ 11:21 am

Envox CT Connect provides CTI capabilities for Microsoft Speech Server 2004 R2.

Bangkok Airport Institutes Security Video System
Posted in Industry News on Tuesday 23 January 2007 @ 10:46 am

NICE provides international airport with video capture tools.

AnswerNet Expands Florida, Illinois Centers
Posted in Industry News on Thursday 18 January 2007 @ 3:06 pm

AnswerNet widens its locations to accommodate Spanish-speaking market.

Convergys Offers Employment Opportunities
Posted in Industry News on Thursday 18 January 2007 @ 2:31 pm

Convergys expands at-home agent jobs in Chattanooga.

City Call Centers to Accept Cellphone Images
Posted in Industry News on Thursday 18 January 2007 @ 11:57 am

New York city mayor announces plan for 911 and 311 call centers to recieve video and photos from citizens via mobile phone and email.

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